Communications Coordinator I

CONSUMER DIRECT CARE NETWORK; United States; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Consumer Direct Care Network seeks an entry-level Communications Coordinator I to support development and distribution of internal and external communications. You will collaborate with the Communications team to ensure messaging is accurate, timely, and aligned with organizational standards for caregivers, clients, and administrative personnel across the country.

The role involves content creation, editing, translation coordination, and monthly employee engagement communications while

Qualifications

• Bachelor's degree or equivalent experience in communications- or PR-related field.
• Strong written and verbal communication skills.
• Ability to manage time effectively and meet deadlines.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft 365 applications.
• Creativity and problem-solving abilities.
• Willingness to participate in ongoing professional development and training.
• Flexibility to work extended hours if needed.
• Ability to pass required background screening.
• Reliable internet connection for remote/hybrid work.

Responsibilities

• Collaborate with internal departments to create and distribute digital communications for internal and external audiences.
• Write, edit, and proofread emails, direct mail, and SharePoint content.
• Manage communication requests via Fresh ticketing system.
• Maintain and update state events and training lists on the website.
• Coordinate translation of communications with external vendors.
• Lead monthly internal employee engagement communications.
• Coordinate with data teams to validate distribution lists.
• Monitor email performance metrics and escalate issues to supervisor.
• Assist senior staff with planning and execution of communication strategies.
• Support large-scale mailings and business development communications.
• Perform other duties as assigned.

Skills

Written communication

Verbal communication

Time management

Team collaboration

Creative thinking

Education

Bachelor's degree in communications, journalism, public relations, or related field

Tools

Microsoft 365

Job description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Communications Coordinator I is an entry-level role responsible for supporting the development and distribution of internal and external communications. This position collaborates with the Communications team to ensure messaging is accurate, timely, and aligned with organizational standards. The role supports communication efforts for caregivers, clients, and administrative personnel across a nationwide workforce.

JOB DUTIES

• Collaborates with internal departments to develop and distribute digital communications for internal and external audiences.
• Writes, edits, and proofreads content for communications, including email, direct mail, and SharePoint.
• Manages and fulfills communication requests through the Fresh ticketing system.
• Maintains website content by adding and updating state events and training courses and distributing registration lists to state coordinators.
• Coordinates with external vendors to translate communications into multiple languages.
• Leads monthly internal employee engagement communications.
• Partners with data and analytics teams to obtain and validate distribution lists.
• Monitors email performance metrics and escalates irregularities to the Communications Manager.
• Supports senior communications staff in planning, change management initiatives, and execution of communication strategies.
• Assists with execution of large-scale mailings.
• Provides communication support for business development initiatives and special projects.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in communications, journalism, public relations, or a related field, or equivalent work experience preferred.
• Strong written and verbal communication skills.
• Effective time management and organizational skills with the ability to meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft 365 applications.
• Strong problem-solving skills and ability to think creatively.
• Commitment to professional development, including participation in continuing education training.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements.
• Ability to pass required background screening.
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.