Collections Coordinator I

Consumer Direct Care Network; Missoula (MT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation accrual and paid time off

401(k) Retirement plan & discretionary

Company-paid life insurance

Profit-sharing for employees in good

Job summary

Consumer Direct Care Network is seeking a Collections Coordinator I in Missoula, MT. You will handle incoming and outgoing calls and emails about account statuses and inquiries, post and reconcile payments, and document interactions with participants and providers.

The role requires strong communication and attention to detail. Qualifications include a High School Diploma or GED and preferred call center experience.

Qualifications

• Microsoft Office experience preferred.
• High School Diploma or GED required.
• Prior call center experience preferred.
• Prior office experience preferred.
• Be able to successfully pass a background screening.
• Employees must provide their own reliable internet if working a remote/hybrid position.

Responsibilities

• Handle all inbound and outbound calls and emails regarding account statuses and inquiries.
• Post payments and reconcile all payments received.
• Note interactions and keep vital document details.
• Process daily payments and reconcile receivables.
• Coordinate with participants, case managers, care providers, and program staff.
• Provide excellent customer service and communicate effectively in writing and verbally.

Skills

Microsoft Office

Call center experience

Customer service

Data entry

Education

High School Diploma or GED

Tools

CXone

Excel

Office

U2

Solomon

Waystar

Sharepoint

Docuware

Job description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Collections Coordinator I is responsible for all inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses and other inquiries professionally and respectfully. Collection Coordinator I is responsible for posting payments and payment reconciliation of all payments received for client responsibility, guarantor accounts, and other payments received for monies owed to CDCN. They are responsible for noting all interactions and vital document details.

JOB DUTIES

• Basic understanding of billing and accounts receivable to complete the steps necessary to resolve issues
• Notifications for past-due accounts
• Record notes in the appropriate format
• Process and reconcile payments daily
• Sorting daily mail
• Work directly with participants, case managers, care providers, and program operation staff
• Answer calls and emails
• Participate in professional development and training activities
• Maintain the necessary skills and knowledge to coordinate workflow
• Prioritize and multitask effectively
• Demonstrate effective problem-solving and decision-making skills
• Comply with applicable legal requirements, standards, policies, and procedures
• Effectively communicate verbally and in writing
• Provide excellent customer service to internal staff and external participants, care providers, and other parties
• Work with multiple computer systems (CXone, Excel, Office, U2, Solomon, Waystar. Sharepoint, and Docuware)
• Other duties as assigned

QUALIFICATIONS

• Microsoft Office experience preferred
• High School Diploma or GED required
• Prior call center experience preferred
• Prior office experience preferred
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Profit-sharing for employees in good standing
• Two Paid Floating Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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