Communications Coordinator

Remote Raven; United States; Remote; USD 6,900 - 11,000; Full time

Benefits offered by this job

Up to $8/hour

100% remote work

Full-time role

Job summary

Remote Raven seeks a Communications Coordinator to be the connective tissue between leadership, office staff and field crews. You will own the intranet, craft announcements, and translate office decisions into mobile-friendly messages for field teams.

You will manage the communications calendar, ensure tone and clarity, and coordinate with departments to keep messages accurate and timely across nine brands. Remote role, US hours.

Qualifications

• Native or near-native English, written and spoken.
• 2+ years in an internal communications, marketing or content coordination role.
• Experience writing for a professional audience: announcements, policy communications, operational updates or similar.
• Plain language instinct: rewrite complex information for quick understanding.
• Strong editorial eye: catch grammar, inconsistencies and formatting issues.
• Tone sensitivity: adapt writing for leadership, staff and field crews.
• Familiarity with Adobe Creative Cloud (InDesign, Illustrator, Photoshop).
• Hands-on with AI productivity tools (Claude, ChatGPT, Copilot).
• Ability to manage a communications calendar across multiple brands.

Responsibilities

• Own the company intranet on SharePoint, keep content current and accessible.
• Draft, format and send company-wide announcements for leadership.
• Translate office decisions into clear messages for field crews via mobile platforms.
• Maintain a communications calendar planning recurring and one-time announcements.
• Ensure messages are accurate, timely and compliant with approvals.

Skills

Internal communications

Content coordination

Written communications

Editorial eye

Tone adaptation

Remote work setup

AI productivity tools

Tools

SharePoint

Microsoft 365

Adobe Creative Cloud

Connecteam or Beekeeper

AI tools (Claude, ChatGPT, Copilot)

Job description

Our client is a US multi-brand property services and insurance restoration company operating across nine distinct brands, with office teams and field crews spread across many states. They are hiring a Communications Coordinator to be the connective tissue between leadership, office staff and field crews: making sure the right message reaches the right people, in the right format, at the right time.

This is not a social media or marketing role. It is an internal and operational communications role. You will own the company intranet, write and send company-wide announcements for leadership, turn office decisions into short messages crews can act on from a phone, and run the communications calendar that keeps it all in order. The work follows US Eastern business hours.

The role takes a particular kind of trust: you will often be the last person to read a message before hundreds of employees do, and some of it will be sensitive. It suits a writer with a sharp editorial eye who plans ahead, keeps deadlines without being chased, and knows when a message needs approval before it goes out.

Key Responsibilities

SharePoint Intranet Management

• Serve as the primary owner of the company intranet on SharePoint: maintain its structure, keep content current, and make sure employees can find what they need.
• Build and update intranet pages with a focus on clarity, navigation and visual organization.
• Coordinate with department heads so that everything posted is accurate and up to date, and retire or replace pages that are not.

Company-Wide Email Communications

• Draft, format and send company-wide announcements on behalf of leadership.
• Manage recurring communications, including policy updates, company news and operational notices.
• Make sure every written communication is polished, in plain language, and pitched in the right tone for a diverse audience of executives, office staff and field crews.

Field Team Notifications

• Send time-sensitive updates to field crews through a mobile field-communication platform such as Connecteam or Beekeeper.
• Translate office-side decisions and operational changes into clear, mobile-friendly messages that field staff can act on.
• Stay aware of what is happening across job sites and coordinate with project teams so every message is accurate.

Visual Formatting and Creative Support

• Use Adobe Creative Cloud (InDesign, Illustrator and Photoshop) to format announcements, internal documents and communications materials to a professional standard.
• Use AI tools such as Claude, ChatGPT and Microsoft Copilot to speed up drafting and improve consistency, and review everything they produce before it goes out.
• Keep every visual and written communication consistent with company standards across all nine brands.

Communications Calendar

• Build and run a communications calendar that plans recurring and one-time announcements in advance.
• Coordinate the timing and sequencing of communications so messages do not overlap or confuse.
• Spot upcoming events, deadlines and operational changes early, and plan the communication before anyone has to ask.

• Native or near-native English, written and spoken. This is non‑negotiable.
• 2+ years in an internal communications, marketing or content coordination role.
• Demonstrated experience writing for a professional audience: announcements, policy communications, operational updates or similar.
• A natural instinct for plain language: you can take complex or technical information and rewrite it so any employee understands it at a glance.
• A strong editorial eye: you catch grammar errors, inconsistencies and formatting issues before anything goes out.
• Tone sensitivity: you adapt your writing for executive leadership, office staff and field crews on a job site.
• Familiarity with Adobe Creative Cloud, specifically InDesign, Illustrator and Photoshop.
• Hands‑on experience with AI productivity tools (Claude, ChatGPT, Microsoft Copilot or equivalent).
• The organization to manage a communications calendar and meet recurring deadlines without being chased, across multiple brands and departments.
• Discretion and professionalism with sensitive internal announcements, and the judgment to flag when a message needs review, approval or more context before it is sent.
• Availability Monday to Friday during US Eastern business hours.
• Reliable high‑speed internet and a professional remote-work setup.

Preferred Qualifications

• Experience managing a content calendar, intranet platform or internal knowledge base.
• Experience using SharePoint for intranet or document management.
• Exposure to field communication platforms such as Connecteam or Beekeeper.

Tools & Software

• SharePoint: intranet ownership and content management
• Microsoft 365: Outlook, Teams, Word and Excel as daily tools
• Adobe Creative Cloud: InDesign, Illustrator and Photoshop for formatting and visual communications
• Connecteam or Beekeeper: field crew notifications and mobile-first communications
• AI productivity tools: Claude, ChatGPT and Microsoft Copilot for drafting and content support
• Project tracking and calendar tools as directed by the team

What Makes You a Great Fit

• You take pride in clear, consistent communication, and you understand that a well‑written company‑wide message or a clean intranet page changes how a team operates.
• You can point to announcements you personally wrote and sent, and you can say what an approver changed and why.
• You write the same news three ways without thinking twice: a short brief for leadership, a clear email for office staff, and a two‑line phone message for a crew.
• You check every date, name and link before you press send, and when something slips through anyway, you correct it openly and fast.
• You keep your calendar moving without reminders and raise upcoming changes before anyone asks.
• You treat unannounced information as unannounced, including what you put into an AI tool.

What We Offer

• Up to $8/hour
• 100% remote work
• Full-time role We hire for the long haul, so a steady track record of staying and growing always moves you up our list.