Internal Communications Manager

Lyft; San Francisco (CA); Hybrid; USD 108,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match

Paid time off & parental leave

Commuter benefits and perks

Company credits and Pink membership

Job summary

Lyft is seeking an Internal Communications leader to own strategy and execution for senior leadership messaging. You will influence executives, craft narratives aligned to business objectives, and partner with teams to ensure clear roles and decision making.

The role reports to Leslie Zodikoff within the Internal Communications team, part of Team Member Experience under the People organization. It operates on a hybrid in-office schedule in San Francisco, with strong emphasis on cross-functional

Qualifications

• 5+ years guiding strategy and execution in a communications role.
• Deep experience in executive and business communications.
• Ability to navigate between strategy and execution and produce clear communications.
• Proven success building programs that inform and delight employees.
• Thrives in fast-paced environments and fluid situations.
• Experience tailoring communications to distributed offices and both full-time/hourly workforce.
• Experience interfacing with executives and influencing leadership.
• Experience using AI to improve communication effectiveness.

Responsibilities

• Influence key company leadership to develop and disseminate messages to team members, aligning strategy and priorities.
• Own strategy and results for informing all relevant team members on important org news and updates.
• Provide strategic, hands-on support to senior leaders.
• Identify new opportunities to elevate internal communications processes.
• Collaborate with cross-functional partners to execute a comprehensive communications plan.
• Maintain the company brand and voice across all communications and leadership levels.
• Foster a fun, inclusive, and collaborative culture.

Skills

Executive communications

Strategy & execution

Leadership influence

Written & verbal communications

Cross-functional collaboration

AI in communications

Job description

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

the company is seeking an experienced Internal Communications professional to own the development and execution of communications strategies for members of the senior leadership team and their organizations. This person will be established as a trusted advisor to leadership and critical to building their narrative that delivers on our business objectives and furthers our purpose, vision and values.

the company is telling a transformation story about global growth, and we aim to deliver strategies that enable our teams to move at lighting speed. Communications should enable efficiencies, with less time spent resolving cross-functional misalignment and more time spent executing as a team with clear roles and responsibilities and decision making power. To be successful in this role, this individual will allocate their efforts as follows:

• 25% Strategy: Proactively identify goals that advance the long term health of the communications within the business and propel the business forward.

• 50% Rhythm of the Business: Ongoing execution of communication strategy tactics

• 25% Unexpected: Space to manage rapid response/crisis comms and change management.

We’re looking for someone who can skillfully manage and influence executives to create and hone their personal leadership brand, while working with leadership and their leadership teams to deliver a narrative based on the business objectives. This individual should be creative in their thinking, a self-starter, and agile enough to iterate upon execution and ambiguity. Most importantly, the company is about fostering an open, inclusive and diverse community where all team members are recognized for what they bring, and we want you to be you.

This role will report directly to Leslie Zodikoff as a member of the Internal Communications team and part of our Team Member Experience Team which rolls into our People organization.

Responsibilities:

• Work closely with and influence key company leadership to develop and disseminate their important messages to team members, including aligning the team on our strategy, goals, and priorities

• Own strategy and results for keeping all relevant team members informed on important org news and updates in a timely and engaging manner.

• Provide strategic, direct hands-on support to key senior leaders

• Proactively identify new opportunities and develop new ways to continually up level our internal communications processes

• Successfully collaborate with cross-functional partners to execute on a comprehensive plan for seamless communications.

• Maintain the the company brand and voice across all communications, written and verbal, and across company leadership

• Keep the company fun!

Experience:

• 5+ years experience guiding strategy and execution in a communications role

• Deep experience in executive and business communications

• Ability to fluidly navigate between strategy and execution (can develop high-level strategic plans and also produce crisp, clear communications)

• Proven success building and implementing programs that inform and delight employees

• Thrives in highly fluid situations and fast-paced environments

• Deep interest in day-to-day news and long-term trends which impact the experience of working at the company

• Self-starter, independently motivated, leads oneself and others

• Experience tailoring communications to distributed offices, and both full-time/hourly workforce

• Experience interfacing, influencing and partnering with executives

• Experience using AI to improve communication effectiveness

• Excellent written and verbal communications skills

• the company user/believer

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled

• Mental health benefits

• Family building benefits

• Child care and pet benefits

• 401(k) plan with company match to help save for your future

• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

• Subsidized commuter benefits

• Monthly the company credits and complimentary the company Pink membership

the company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

the company highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. the company considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks the company offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $108,000 - $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.