Communications Coordinator

Four Seasons Hotels and Resorts; Town of Florida (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Complimentary accommodations at other

Complimentary employee meals

Job summary

Four Seasons Palm Beach is seeking a Communications Coordinator to manage guest communications, including phone calls and chat messaging, as part of the Reservations team. You will support hotel operations through administrative coordination, routing information, and delivering exceptional service.

The role reports to Reservations Management and requires 1–2 years in administrative or hotel settings, strong English communication, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• High school diploma or equivalent experience.
• 1–2 years of administrative, customer service, or hotel experience preferred.
• Strong verbal and written communication with a warm, professional demeanor.
• Excellent multitasking, organizational, and problem-solving skills.

Responsibilities

• Answer and direct incoming calls in a professional, friendly manner, using guest names when possible.
• Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed.
• Provide accurate information about hotel services, amenities, events, and local area details.
• Handle guest requests, concerns, and complaints with professionalism and urgency.
• Manage wake-up calls, messages, and internal communications in a timely and accurate manner.
• Operate and maintain the hotel’s communication systems, including switchboard, PMS, and messaging tools.
• Assist with call routing functions such as transfers, forwarding, holding, and screening.
• Coordinate and fulfill special guest communication requests for rooms and events.
• Ensure all communication equipment is maintained and functioning properly.
• Collaborate with departments to ensure seamless guest service and follow-up on requests.
• Perform administrative tasks and support overall Front Office operations as needed.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

The Communications Coordinator plays a critical role in delivering seamless and professional guest communication, serving as the central point of contact for all incoming calls and digital messaging. This position ensures all guest inquiries are handled efficiently, accurately, and with a high level of hospitality. The role contributes to the overall guest experience by providing timely information, coordinating requests, and maintaining clear communication across departments. Success in this role requires strong multitasking abilities, attention to detail, and a warm, service-oriented approach.

About the role:

The Communications Coordinator is responsible for managing all incoming guest communications, including phone calls and chat messaging, while supporting hotel operations through administrative coordination. This role ensures efficient routing of information, timely responses, and exceptional service delivery across all communication channels. This position is part of the Reservations team, reporting to Reservations Management.

What you will do:

• Answer and direct incoming calls in a professional, friendly manner, using guest names when possible
• Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed
• Provide accurate information about hotel services, amenities, events, and local area details
• Handle guest requests, concerns, and complaints with professionalism and urgency
• Manage wake-up calls, messages, and internal communications in a timely and accurate manner
• Operate and maintain the hotel’s communication systems, including switchboard, PMS, and messaging tools
• Assist with call routing functions such as transfers, forwarding, holding, and screening
• Coordinate and fulfill special guest communication requests for rooms and events
• Ensure all communication equipment is maintained and functioning properly
• Collaborate with departments to ensure seamless guest service and follow-up on requests
• Perform administrative tasks and support overall Front Office operations as needed

What you bring:

• High school diploma or equivalent experience
• 1–2 years of experience in an administrative, customer service, or hotel environment preferred
• Strong verbal and written communication skills with a warm and professional demeanor
• Excellent multitasking, organizational, and problem-solving skills
• Ability to work efficiently under pressure and manage competing priorities
• Proficiency in English (reading, writing, and speaking)
• Strong computer skills, including Microsoft Office and property management systems (Opera preferred)
• Ability to learn and navigate multiple software systems simultaneously
• Attention to detail and accuracy in handling guest information
• Flexible availability to work mornings, evenings, weekends, and holidays

What we offer:

• Competitive Salary & Wages
• 401(k) Retirement Plan
• Excellent training and development opportunities
• Complimentary accommodations at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Schedule & Hours:

• Full-time schedule, including mornings, evenings, weekends, and holidays

Work Authorization:

• Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Aff… https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal