Communications Coordinator

Community Bible Church San Antonio; San Antonio (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Community Bible Church San Antonio is seeking a Communications Coordinator to steward our online community and support daily communications and administrative tasks. You will respond with warmth, help connect people to pastoral care, and maintain accurate information in our systems.

The role requires strong writing, sound judgment, and the ability to manage multiple deadlines while honoring CBC's voice. You will work weekday office hours with monitored remote hours on weekends, and complete a

Qualifications

• Experience in communications, social media, online community management, or nonprofit work.
• Pastoral care or ministry experience is valuable.
• Familiar with AI tools for writing support, research, and efficiency.
• Must complete a 100-word writing exercise before advancing for consideration.

Responsibilities

• Monitor and respond promptly to social media comments, direct messages, and weekend livestream conversations with kindness, accuracy, and care.
• Offer encouragement and prayer, answer questions, and connect people with pastoral care, the Cares Center, prayer teams, or campus staff.
• Navigate criticism and sensitive conversations with grace, recognize urgent concerns, and promptly involve the Communications Director and appropriate leaders.
• Identify recurring questions and needs to help us better serve our church family.
• Respond to ministry requests in a timely manner and assist with correspondence, communications projects, and administrative needs.
• Help prepare the weekly eNewsletter and maintain accurate documents, events, and information in Rock RMS and the Subsplash app.
• Support Communications and Marketing priorities, keeping details organized and deadlines on track.
• Help with other communications, marketing, and administrative responsibilities as assigned.

Skills

Writing skills

Strong judgment

Attention to detail

Community management

Social media management

Tools

Rock RMS

Subsplash

Mailchimp

Gmail

Google Drive

AI writing tools

Job description

Love Jesus. Love People. Help Them Feel Connected.

At CBC, every person matters, every story matters, and every interaction is an opportunity to share the love of Jesus.

We're looking for a Communications Coordinator who pairs a heart for people with strong writing skills, sound judgment, and attention to detail. You'll care for our online community and support the daily communications and administrative work that helps people connect with CBC.

Behind every comment, message, and prayer request is a real person with a real story. We need someone who recognizes that and responds with warmth, wisdom, and compassion.

Active CBC membership and completion of Equip are required. Applicants should be connected to our church family and growing in their relationship with Jesus.

This position includes weekday office hours and scheduled, monitored remote hours on both Saturday and Sunday, aligned with CBC service times.

Applicants must also complete a 100-word writing exercise before advancing for consideration.

What You'll Do

• Monitor and respond promptly to social media comments, direct messages, and weekend livestream conversations with kindness, accuracy, and care.
• Offer encouragement and prayer, answer questions, and connect people with pastoral care, the Cares Center, prayer teams, or campus staff.
• Navigate criticism and sensitive conversations with grace, recognize urgent concerns, and promptly involve the Communications Director and appropriate leaders.
• Identify recurring questions and needs to help us better serve our church family.

Support our communications team

• Respond to ministry requests in a timely manner and assist with correspondence, communications projects, and administrative needs.
• Help prepare the weekly eNewsletter and maintain accurate documents, events, and information in Rock RMS and the Subsplash app.
• Support Communications and Marketing priorities, keeping details organized and deadlines on track.
• Help with other communications, marketing, and administrative responsibilities as assigned.

Some days will involve meaningful conversations. Others will require careful attention to calendars, updates, and deadlines. Both are ministry, and both matter.

Who We're Looking For

We're looking for someone whose love for Jesus is evident in how they serve people and approach their work.

Heart and character

• Demonstrates spiritual and emotional maturity, a servant heart, and a willingness to listen.
• Remains calm and compassionate when supporting people facing grief, illness, mental health struggles, family challenges, or questions about faith.
• Knows when to encourage, when to listen, and when to connect someone with additional care.
• Protects confidentiality, respects healthy boundaries, and understands the importance of rest.
• Takes initiative, welcomes feedback, and brings a positive attitude, a willingness to learn, and a genuine desire to serve the team.

Communication and follow-through

• Writes with warmth, clarity, and compassion, making a meaningful connection in just a few sentences.
• Uses sound judgment, researches carefully, and pays close attention to accuracy and detail.
• Follows direction, maintains CBC's voice, and manages multiple responsibilities and deadlines.
• Works independently with a sense of urgency and can be counted on during scheduled remote weekend hours.

Experience and Technology

Relevant experience may include communications, social media, online community management, ministry, or nonprofit work. Experience in pastoral care, counseling, or ministry settings where you've supported people through difficult seasons is especially valuable.

You should be comfortable managing social media comments, messages, and livestream engagement; using Gmail and Google Drive; and working with AI tools such as ChatGPT and Claude for writing support, research, and efficiency.

You'll also need the ability and willingness to learn Rock RMS, Mailchimp, and Subsplash. You don't have to know every system, but you do need to be comfortable with technology and willing to quickly figure things out.

Work Environment

Duties are performed in a variety of settings to include, outside, office and technical settings where the work and general environment may be fast-paced and hectic at times. Therefore, it is essential that the employee can effectively handle the normal anxieties associated with the job and manage multiple projects in a service-oriented environment. Environmental noise levels are minimal.

Other Duties

• Must exemplify The CBC Way of Honor, Hospitality, Hustle, High Capacity, and Humility
• Must be willing to work weekends and occasional special events
• CBC Member, genuine desire to serve God and the Church
• Must live a life beyond reproach 1 Timothy 3
• Maintain daily disciplines of Bible study and prayer