Communications Coordinator

Alphabe Insight; Minneapolis (MN); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

22 Days of PTO Annually

13 Paid Holidays

Competitive 401K Match

Fertility & Family Building Benefits

Legal & Identity Theft Support

Flexible & Hybrid Schedules

Extensive Game Discounts

$250 Annually in Game Bucks

Mental Health Programs

Virtual Healthcare Options

Employee Assistance Program

Employee Referral Program

Job summary

Fantasy Flight Games, a propulsive studio within Asmodee Group, seeks a Communications Manager to shape and execute the company’s communications strategy. You will oversee customer service inquiries and partner with marketing, PR agencies, and internal teams to ensure clear, timely messaging across channels.

The role blends strategic planning with hands-on management of communications and customer interactions, requiring strong writing, project management, and cross-functional collaboration.

Qualifications

• Exceptional written and verbal communication skills; customer service oriented with ability to build relationships.
• Strong organizational skills and attention to detail; able to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and project management tools (e.g. Monday.com, Outlook).
• Experience coordinating cross-functional teams and leading customer-focused projects; Zendesk knowledge preferred.

Responsibilities

• Develop and execute comprehensive communications strategy for Fantasy Flight Games across internal and external channels.
• Serve as primary liaison to external PR agencies; coordinate messaging, timelines, approvals, and deliverables.
• Support marketing campaigns messaging, announcements, and cross-channel alignment with stakeholders.
• Lead internal communications; ensure timely, on-brand messaging across departments.
• Oversee customer service inquiries to ensure timely, accurate responses to players, retailers, and partners.
• Collaborate with customer service to align messaging and resolve issues efficiently.
• Coordinate cross-functional communications projects; manage timelines and approvals.
• Maintain consistent tone and messaging across all communication channels.

Skills

Exceptional written & verbal comms

Customer service oriented

Strong organizational skills

Project management tools

Creative problem-solver

Education

Bachelor's degree in Public Relations or Communications

Tools

Microsoft Office Suite

Monday.com

Outlook

Zendesk

Job description

Fantasy Flight Games (FFG) is a pioneering publisher of hobby board and card games, including trademarked Living Card Games. Established in 1995, FFG has earned a reputation for its epic themes, immersive gameplay, and top-level components. Many of FFG's most popular titles are based on beloved licenses such as Star Wars, Marvel, J.R.R. Tolkien's The Lord of the Rings, and George R.R. Martin's A Song of Ice and Fire. In addition, FFG has its own iconic universes such as Arkham Horror Files, Terrinoth Legends, and Twilight Imperium. Throughout the course of the studio's rich history, FFG has published games in over thirty languages and distributed to more than fifty territories. Fantasy Flight Games is a subsidiary of Paris-based Asmodee Group, a leading global publisher of tabletop games.

Job Summary:

As the Communications Manager you will be responsible for managing and executing the overall communication strategy for Fantasy Flight Games while also directly overseeing customer service inquiries. This role serves as a central communication hub for the studio partnering closely with marketing managers, internal teams, and external PR partners to ensure clear, consistent, and timely messaging from Fantasy Flight Games. The role combines strategic communications planning with hands-on management of customer-facing inquiries, ensuring alignment between external messaging, customer service responses, and internal communication.

What will your role involve:

• Facilitate and maintain the overall communication strategy for the Fantasy Flight Games brand, ensuring alignment across teams and initiatives.
• Serve as the primary liaison to external PR agencies, coordinating messaging, timelines, approvals, and deliverables.
• Act as a communication resource and strategic partner for marketing managers, supporting campaign messaging, announcements, and cross-channel alignment.
• Lead internal communications for the studio, including cross-departmental communication and information flow.
• Directly oversee and manage customer service inquiries, ensuring timely, accurate, and on-brand responses to players, retailers, and partners.
• Partner closely with customer service stakeholders to align messaging and resolve issues efficiently.
• Coordinate cross-functional communication projects, managing timelines, stakeholders, approvals, and deliverables.
• Ensure consistency of tone, voice, and messaging across all internal and external communication channels, including customer service responses.
• Develop processes and best practices to improve communication clarity, efficiency, and collaboration across teams.
• Monitor communication effectiveness and gather feedback to recommend improvements.
• Stay informed on industry trends, best practices, and emerging communication strategies relevant to the industry and fan-driven communities.
• Utilize project management tools to prioritize work, track progress, and maintain visibility across active initiatives.

What do you bring:

• Position Skills & Qualifications: Exceptional written and verbal communication skills. Customer service-oriented with a proven ability to build and maintain positive relationships. Strong organizational skills and attention to detail. Proficiency in Microsoft Office Suite and project management tools (e.g. Monday.com, Outlook). Ability to manage multiple tasks simultaneously and work collaboratively within a team. Creative problem-solver with a proactive approach. Experience in the board game industry is a plus.
• Knowledge & Experience Requirements: Bachelor's degree in Public Relations, Communications, or a related field. Proven experience in communications, project management and/or customer service leadership roles. Strong background in coordinating cross-functional teams and managing customer-focused projects. Strong understanding of customer service ticketing tools like Zendesk.

Hesitant to apply because you don't have all the experience or qualifications listed? Let us decide! The right candidate doesn't always match up perfectly on paper. We believe that diverse perspectives and experiences bring fresh ideas and innovation to our team. If you're passionate about this role and believe your unique background and skills could contribute to our mission, we'd love to hear from you!

• 22 Days of PTO Annually
• 13 Paid Holidays
• Competitive 401K Match
• Fertility & Family Building Benefits
• Legal & Identity Theft Support
• Flexible & Hybrid Schedules
• Extensive Game Discounts
• $250 Annually in Game Bucks
• Mental Health Programs
• Virtual Healthcare Options
• Employee Assistance Program
• Employee Referral Program

At Asmodee, we care about the health and wellbeing of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare and 401(k) retirement plans, as well as generous paid time off and hybrid schedules to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide a competitive total rewards and compensation package, with several benefits listed below. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, market conditions and specific work location. Base Salary Range: $75,000-$85,000.

Our Commitment: Asmodee's purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences. We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. We seek to support our diverse community of players by creating representative gaming experiences that celebrate a variety of backgrounds, skills, and views. Diversity and Inclusion fuels our creativity and promotes internal and external equity which allows us to continue in our efforts to bring people together around the game table. Games are for everyone.