Communications Compliance Specialist

Creative Solutions Services, LLC; Indianapolis (IN); Hybrid; USD 39,000 - 55,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Communications Compliance Specialist in Indianapolis, IN, with a hybrid work arrangement. This 3-month, in-person role focuses on reviewing and remediating health forms and web content to meet WCAG 2.1 AA standards.

You will collaborate across program areas to rewrite materials for accessibility, work with web teams to ensure remediated content, and guide staff with best practices and training.

Qualifications

• Strong understanding of accessible digital communication principles, including document tagging and semantic structure.
• Excellent writing and editing skills with ability to create plain language content.
• Experience coordinating projects, managing deadlines, and collaborating across teams.

Responsibilities

• Review health forms and materials to ensure WCAG 2.1 AA compliance.
• Collaborate with program areas to revise materials for accessibility.
• Ensure HTML content, PDFs, and interactive elements are accessible and remediated.
• Use tracking and accessibility tools to monitor progress and deliverables.
• Provide guidance and training on accessibility best practices to staff.
• Conduct QA reviews to confirm corrections are implemented correctly.
• Prepare documentation and reports on compliance improvements and recommendations.
• Stay current with accessibility standards and state requirements.

Skills

WCAG 2.1 AA

Plain language writing

Project coordination

Content creation

Editing/writing

Cross-functional collaboration

Documentation

Tools

Word

Adobe Acrobat

CMS

Accessibility tools (WAVE/Axe)

Job description

Title:

Communications Compliance Specialist
Location: Indianapolis, IN(Hybrid)

Duration:

3 Months

Interview type:

In person only

Job Description:

Key Responsibilities

• Review existing state health forms, documents, and web content to assess compliance with WCAG 2.1 Level AA standards.
• Work collaboratively with program areas to revise, rewrite, or redesign materials to meet accessibility requirements, including plain language, document structure, color contrast, and alternative text.
• Partner with web teams and agency program areas to ensure HTML content, PDFs, and interactive elements are accessible and properly remediated.
• Utilize project tracking and accessibility checker tools to monitor progress, identify risks, and ensure timely completion of deliverables.
• Provide guidance, training, and best practice recommendations to staff involved in content creation and publishing.
• Conduct quality assurance reviews to confirm accessibility corrections have been implemented accurately.
• Prepare documentation and reports summarizing compliance improvements, outstanding issues, and recommendations for long term accessibility practices.
• Stay current with accessibility standards, state requirements, and industry best practices.

Required Qualifications

• Strong understanding of accessible digital communication principles, including document tagging, semantic structure, and screen reader compatibility.
• Strong computer and skills, including Word, Adobe Acrobat and other platforms, as well as the ability to problem solve.
• Excellent writing and editing skills, with the ability to create clear and plain language content.
• Demonstrated ability to coordinate projects, manage multiple deadlines, and collaborate across teams.
• Strong attention to detail.

Preferred Qualifications

• Proficiency with common accessibility tools (for example, Adobe Acrobat accessibility features, WAVE, Axe, or similar).
• Experience working in government, public health, or regulated environments.
• Familiarity with content management systems and web publishing workflows.
• Experience evaluating and remediating content for WCAG 2.1 compliance. Accessibility certification (such as CPACC or WAS) is a plus.

Required/Desired Skills:

• Experience in technical writing, digital communications or web content.
• WCAG 2.1 Level AA compliance knowledge experience
• Experience with accessibility tools such as WAVE, Axe or similar.
• Prior experience with plain language content creation
• Strong writing and editing skills
• Prior experience with project tracking and progress monitoring.
• Content management systems (CMS) and web publishing workflows
• Experience in government, public health, or regulated environments
• Accessibility certification (CPACC or WAS)