Patient Services Representative- Cayuga Medical Center- Emergency Department- Per Diem

CH_050 Cayuga Medical Center at Ithaca, Inc.; Hayts Corner (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health, based at Cayuga Medical Center in Ithaca, NY, is hiring a Patient Service Representative to deliver friendly, efficient frontline support in a clinical setting.

You will handle patient intake, verify demographics, process payments, and triage calls while upholding professional standards and compassionate service. Excellent communication and organizational skills are essential, with flexibility across shifts and onsite work.

Qualifications

• Strong organizational and communication abilities required in a medical office.
• Professional demeanor with attention to accuracy and patient privacy.
• Ability to work independently and adapt to changing situations in a clinical environment.

Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Skills

Organizational skills

Interpersonal communication

Professional demeanor

Detail-oriented

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

About Cayuga Health Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility. Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch. We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities. Learn more at www.cayugahealth.org.

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles and Responsibilities:

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills and Experience:

• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently

Preferred Skills and Experience:

• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Physical Requirements:

80% standing 20% sitting

Location and Travel Requirements:

Location: Onsite at Cayuga Medical Center- 101 Dates Drive, Ithaca, NY 14850

Shift: Schedule Details (Must be flexible to all shift times below in order to be considered)

Flex Hours: Shifts may range between 7 AM and 11 PM.

Typical Shifts:

• o 6:45 AM - 3 PM
• o 6:45 AM - 7 PM
• o 10:45 AM - 7 PM
• o 10:45 AM - 11 PM
• o 2:45 PM - 11 PM

You MUST be flexible to the holes that are left AFTER our FT and PT staff pick their preferred shifts. You are not guaranteed shifts! Shift Structure: 8-hour shifts OR 12-hour shifts - Must have at minimum 6 shifts in an 8 week scheduling period. At least One shift MUST be a weekend. Per Diems must also work 1 summer and 1 winter holiday where there is a need. Travel: 0% travel can be expected in this role

Pay Range Disclosure:

$18.50 - $23.00 per hour

Centralus and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail].

We're excited you're considering joining our team. At Centralus Health, we foster a culture of care, trust, and belonging. Here, you’ll have the opportunity to grow and thrive in your career while making meaningful connections with patients, families, colleagues, and communities.