Communications Center Dispatcher (24 Hours)

OhioHealth; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

OhioHealth is seeking a Hospital Communications Center Supervisor to oversee shift operations, coordinate officer activity and ensure continuous operation of all center systems.

Responsibilities include managing communications, CCTV and alarm systems, maintaining logs, and training staff during assigned shifts in a high reliability environment.

Qualifications

• High school diploma or GED required.
• CPR certification within six months of employment.
• Excellent verbal and written communication skills; ability to work under stressful conditions.

Responsibilities

• Answers Protective Services communications via telephone, intercoms and radio; dispatches officers and coordinates with departments and outside agencies.
• Operates security CCTV systems; manages access control, infant alarm and fire alarm systems; initiates troubleshooting where needed.
• Maintains Hospital Control Center systems, tests equipment and ensures all devices function correctly; follows emergency action procedures.
• Maintains logs and records of center activity, officer locations, dispatched incidents and audits data in systems and logs.
• Oversees shift operations in absence of Lead Control Center Specialist; participates in training and supports supervision of staff.

Skills

Verbal communication

Written communication

Education

High School or GED

CPR Certification

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

This position supervises shift operations in the Hospital Communications Center in the absence of the Lead Communications Center Specialist and effectively operates all systems within the Hospital Communications Center, coordinating and distributing officer activity, and providing minor maintenance or replacement of Communications Center system components located throughout the hospital. In the absence of the Lead Communications Center Specialist, he/she is responsible for the operation of the Communications Center during assigned shift periods.

Responsibilities And Duties

65%

Answers Protective Services communication systems via telephone, intercoms, and radio transmissions and reacts accordingly by answering questions, giving directions, dispatching officers and contacting necessary departments/personnel including outside agencies to ensure achievement of proper response for service. Dispatches and notifies/calls G/RMH staff. Operates security CCTV system through positioning cameras by panning, tilting, zooming and repositioning depending upon time of day and amount of activity in given area, both on and off-campus sites. Uses established priorities and good judgment to allocate resources.

15%

Works in Hospital Control Center and is in total control of computerized security and safety systems for hospital, off-campus, and contract sites. Monitors and reacts to security alarms Matrix Controlled Access and Infant Alarm System m throughout hospital. Monitors hospital and off-site fire alarm system from signals received from Simples, Autocall, Matrix and the SIS software systems. Assures all equipment in Hospital Control Center works correctly, including but not limited t o : numerous VCRs, Multiplexers, Monitors, Cameras, Computers, Dictaphone Recording System, Intercoms, Card Readers, and other miscellaneous equipment; initiates troubleshooting procedures with corrective action, if necessary. Follows Control Center procedures for incidents involving use of hospital Emergency Action Plans with miscellaneous alarm responses such as: Medical Gases, Emergency Generators, Pharmacy, etc.

10%

Maintains log sheets of activity of Hospital Control Center, duties performed, locations of officers, dispatched control or security incidents and other documents by using various types of software and hand written logs. Responsible for issues of keys and documentation of same. Assists in lost and found. Enters and modifies data in computer systems for audit and date management purposes. Completes and maintains accurate records of Hospital Control Center activity to permit development of activity and trend reports. Routinely tests field equipment such as: infant alarm system, intercoms and panic devices on quarterly and monthly basis; records results and keeps records of each test. Maintains assigned projects for which they are responsible for in keeping the information within the Hospital Control Center up to date.

10%

Supervises operation of Hospital Control Center on assigned shift in absence of Lead Control Center Specialists. Sets dispatch priorities. Assists in training new staff. Assists Control Center Supervisor and Lead Control Center Specialists, as needed.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications

High School or GED (Required)

Additional Job Description

CPR Certification within six months of employment. Excellent verbal and written communication skills. Ability to work independently and under stressful conditions. Ability to resolve common access control, CCTV and radio problems. Minimum 2 yrs. in computer control monitoring and CCTV monitoring systems.

Work Shift

Variable

Scheduled Weekly Hours

24

Department

Dispatch

Join us!

... if your passion is to work in a caring environment

... if you believe that learning is a life-long process

... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment