Communications Associate - Lifeline

Universal Service Administrative Company; Washington (District of Columbia); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Commuter Benefits

Job summary

Universal Service Administrative Company in Washington, DC seeks a Communications Associate for Lifeline to craft outreach content, newsletters, emails, and webinars. You will analyze data to measure impact and respond to stakeholder questions while coordinating with internal teams.

The role emphasizes strong writing, editing, and collaboration, with opportunities for professional development and a comprehensive benefits package.

Qualifications

• Bachelor's degree with no preferred certification; two years of relevant professional experience may substitute for one year of education.
• Zero to two years of directly related experience; combination of education, experience, and training may be considered.
• Strong writing and editing skills with attention to multiple audiences.
• Outstanding communication skills with clear and concise writing and reading comprehension.

Responsibilities

• Demonstrate strong writing and editing skills with focus on application to multiple audiences.
• Understand marketing and communications best practices.
• Write for online audiences, including USAC's website and online tools.
• Assist in development of content for PowerPoint presentations, outreach collateral, and webinars.
• Respond to stakeholder questions and concerns, and facilitate conversations between internal operations, technology and customer service teams, and external stakeholders.
• Review outgoing communications, maintain lists, project status updates, and checklists.
• Collaborate with USAC teams, as needed, to support the development and execution of successful and efficient stakeholder communications and training sessions.
• Implement outreach strategies to connect with target constituencies.
• Assist in identification and implementation of process improvement practices.
• Other duties, as assigned.

Skills

Writing & editing

Communication

Stakeholder management

Content development

Education

Bachelor's degree

English or Communications degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Communications Associate - Lifeline

LifeLine Regular EE Jr Professional Washington, DC, US 1 Attachments

2 days ago Requisition ID: 1299

Salary Range: $50,000.00 To $65,000.00 Annually

USAC's target compensation range for a new hire into this position is $50,000 - $65,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.

Why Work Here?

Our mission to achieve universal service addresses America's current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation.

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn't just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We've worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking a dynamic and collaborative professional to serve as Communications Associate.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Communications Associate will be responsible for working with subject matter experts to develop outreach content including website copy, newsletters, outbound emails, and webinars. Other duties include using data to assess outreach efforts, responding to stakeholder questions, and analyzing trends to identify education opportunities.

Responsibilities

• Demonstrate strong writing and editing skills with focus on application to multiple audiences.
• Understand marketing and communications best practices.
• Write for online audiences, including USAC's website and online tools.
• Assist in development of content for PowerPoint presentations, outreach collateral, and webinars.
• Respond to stakeholder questions and concerns, and facilitation conversations between internal operations, technology and customer service teams, and external stakeholders.
• Review outgoing communications, maintain lists, project status updates, and checklists.
• Collaborate with USAC teams, as needed, to support the development and execution of successful and efficient stakeholder communications and training sessions.
• Implement outreach strategies to connect with target constituencies.
• Assist in identification and implementation of process improvement practices.
• Other duties, as assigned.

About You

The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of Lifeline.

• Bachelor's degree with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
• Zero (0) to Two (2) years of directly related experience. A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.
• English or Communications degree preferred.
• Outstanding communication skills with clear and concise writing and reading comprehension.
• Ability to rely on instructions and established guidelines.
• Ability to identify and implement continuous process improvement.
  

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.