COMMUNICATION TECH I-SCH SECURITY

South Central Regional Medical Center; Laurel (MS); On-site; USD 22,000 - 30,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a Communications Technician I to handle incoming calls, monitor security systems, and dispatch personnel during emergencies. The role emphasizes calm, clear communication and attention to detail in high-pressure situations.

The position requires strong customer service, multitasking across security channels, and the ability to respond compassionately to staff and visitors while maintaining professional conduct on-site.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• Ability to read, write, and understand verbal and written communications.
• Ability to multitask.
• Basic computer skills.

Responsibilities

• Process all calls professionally and direct transfers appropriately.
• Dispatch security personnel as requested.
• Notify on-call personnel and document notifications.
• Monitor CCTV cameras and distribute information appropriately.
• Demonstrate compassion, courtesy, and professionalism at all times.
• Actively listen and respond to customer concerns.
• Assist customers by answering questions or locating information.
• Maintain familiarity with emergency codes including Code Red, Code Black, Code Pink, Code Blue, and Missing Persons.
• Monitor emergency situations and update administration.
• Follow proper CCTV monitoring protocols.
• Focus on duties based on station assignment.
• Ensure overhead paging is clear and discernable.
• Use a pleasant and professional tone of voice.

Skills

Communication skills

Multitasking

Basic computer skills

Read/write comprehension

Education

High school diploma or GED preferred

Tools

CCTV monitoring

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

COMMUNICATION TECH I-SCH SECURITY

Full Time Technicians Laurel, MS, US

Job Title:

Communications Technician I

Department:

Security

Full Time/PRN:

5p-5a

Job Summary

The Communications Technician I is responsible for professionally handling incoming calls, monitoring security systems, dispatching personnel, and supporting emergency response operations. This role requires strong communication skills, attention to detail, and the ability to remain calm and courteous in high‑pressure situations.

Minimum Qualifications

• Must be at least 18 years of age
• High school diploma or GED preferred
• Ability to read, write, and understand verbal and written communications
• Ability to multitask
• Basic computer skills.

• Process all calls professionally and direct transfers appropriately;
• Dispatch security personnel as requested;
• Notify on‑call personnel as required and document notifications;
• Monitor CCTV cameras and distribute information appropriately;
• Demonstrate compassion, courtesy, and professionalism at all times;
• Actively listen and respond to customer concerns;
• Assist customers by answering questions or locating information;
• Maintain familiarity with emergency codes including Code Red, Code Black, Code Pink, Code Blue, and Missing Persons;
• Monitor emergency situations and update administration;
• Follow proper protocols related to CCTV monitoring;
• Focus on duties based on station assignment;
• Ensure overhead paging is clear and discernable;
• Use a pleasant and professional tone of voice.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position. South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.