Communication Strategist

Apple Inc.; Cupertino (CA); On-site; USD 141,000 - 211,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Retirement benefits

Stock programs

Tuition reimbursement

Relocation assistance

Job summary

Apple Inc. is seeking a Communication Strategist for the Service Internal Communication and Experience team.

You will develop and lead innovative internal campaigns to keep Services employees informed, connected, inspired, and engaged, partnering with leaders and business partners to drive impact across the globe. The role combines strategy and hands-on execution, involving town halls, leadership messaging, monthly newsletters, speaker sessions, and organizational announcements.

Qualifications

• 6–8+ years in employee or internal communications, with 5+ years working with senior executives
• Experience drafting detailed and comprehensive strategic briefs, and executing successful, complex communication strategies and campaigns
• Strong verbal and written communication skills
• Ability to be onsite; this role is an in-person, onsite position and travel up to 30% domestically and internationally

Responsibilities

• Develop and lead innovative internal communication campaigns and programs
• Partner with leaders, People Business Partners, business leads, internal partners, and various teams
• Lead projects from concept to realization, including town halls, leadership messaging, speaker sessions, and newsletters
• Draft content for monthly newsletters and organizational announcements
• Oversee the creative development process with design and writing teams

Skills

Strategic briefing

Executive storytelling

Internal communications

Cross-functional collaboration

Project management

Onsite collaboration

Ambiguity handling

Tools

Keynote

Video production

Newsletter tools

Slack

Job description

Come join the Apple Services team offering customers worldwide the best content and experiences in music, entertainment, games, news, fitness, podcasts, books, and audiobooks from the world’s most talented artists, storytellers, journalists, and creators. Apple Services also help customers get the most out of their favorite devices with secure, private, and convenient ways to pay and manage finances; cloud storage for photos, files, app data, and features designed to enhance security and protect privacy. Apple services include Apple Music and Shazam; Apple TV and the Apple TV app; App Store and Apple Arcade; Health and Apple Fitness+; Apple News and Apple News+; Apple Podcasts; Apple Books; Apple Card, Apple Wallet, and Apple Pay; and iCloud and iCloud+.The Services Employee Engagement team delivers best in class experiences, communication, and programs to support learning, connection, and community in our organization.The Services Communications team as part of the Services Employee Engagement organization creates and curates content and experiences that inform and inspire, build meaningful connection and community, and connect our people to our business, culture, and one another. We’re looking for a collaborative, creative, and results driven Communication Strategist to build and execute meaningful, effective, and creative global communication strategies and employee campaigns. To be successful in this role, you should be high-energy, strategic, proactive, highly-organized, and possess the ability to see around corners and thrive in a fast paced, complex environment, often filled with ambiguity. In addition, we’re looking for someone who is not only a highly skilled communication strategist, but someone who is also passionate about creating a positive employee experience. You are a master of crafting the strategic approach, not just the tactics, framing the problem, and fueling teams to get to the solution. In this role, you will wear many hats. You will be, at different times, a writer, editor, critical/creative thinker, storyteller, Keynote designer, and project manager. You will help craft messaging and communication across a variety of channels, including email, Slack, video, internal website, employee communication events, and more. Success in this role, like every role at Apple, depends on the ability to build strong partnerships with internal partners, and strike the right balance between strategy and execution. We are looking for someone with a strong background in internal and executive communication, and experience managing employee engagement initiatives. Experience with event production, content production, video production, and crisis communication are a plus.

Description

As a Communication Strategist on the Service Internal Communication and Experience team, you will develop, lead, and support innovative internal communication campaigns and programs designed to help keep our Services employees informed, connected, inspired, and engaged. You will lead projects from concept to realization, partnering closely with leaders, People Business Partners, business leads, internal partners, and various other teams. The ideal candidate strikes a balance between strategy and execution. They should be comfortable building a strategic brief for a Town Hall meeting, crafting a story and messaging for a leadership presentation, working with stakeholders to craft a meaningful speaker session, drafting content for a monthly newsletter, building plans for organizational announcements, and more.

Minimum Qualifications

• At least 6 to 8+ years in employee or internal communications, with 5+ years working with senior executives
• Experience drafting detailed and comprehensive strategic briefs, and executing successful, complex communication strategies and campaigns
• Strong verbal and written communication skills
• Proven ability to draft content and messaging for a range of internal communication channels, including employee emails, newsletters, speaker series, video, Keynote presentations, etc
• Ability to juggle multiple projects with varying deadlines simultaneously
• Ability to work independently, able to work a flexible schedule, and embrace change and ambiguity enthusiastically
• Direct experience handling sensitive and confidential information with integrity and discretion
• Ability to be onsite; this role is an in-person, onsite position
• Available to work some nights and weekends as needed
• Up to 30% + travel required; both domestic and international

Preferred Qualifications

• Ability to plan and drive projects with cross-functional teams
• Experience working with and managing creative teams (design and writing) and the creative development process — preferably in an internal communication, marketing or advertising agency setting
• Excellent interpersonal skills
• Excellent planning, organization and implementation skills
• Structured/analytical thinker with outstanding attention to detail
• Shown success in leading international collaborations
• Innovative, with a critical/creative thinker attitude
• Experience in interacting with and influencing all levels of management. Strong ability to drive action through collaboration and proactivity. Influences stakeholders at all levels to ensure the best outcome
• Strong leadership with emphasis on collaboration, proactive, flexible, can-do attitude.
• Strong project and program management skills, with the ability to drive multiple projects simultaneously

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,700 and $211,400, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.