Communication Center Operator

Borinquen Health Care Center, Inc; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision Coverage

Job summary

Borinquen Medical Centers in Miami, FL, is seeking a full-time Communication Center Operator to join our patient services team. You will answer inbound and outbound calls, transfer to the correct department, and assist callers while collecting registration data.

The role requires strong phone etiquette, excellent listening and communication skills, and basic computer proficiency with MS Word and Excel. You will schedule appointments and update patient information across multiple portals.

Qualifications

• Strong phone etiquette and listening skills.
• Excellent verbal and written communication.
• Proficient in MS Word and Excel.
• High school diploma or equivalent.

Responsibilities

• Answer inbound and outbound calls; collect information to complete registration and transfer to the appropriate department.
• Conduct introduction calls to verify services needed and schedule provider appointments.
• Update patient information across multiple web portals (insurance, address, phone, email).
• Conduct courtesy calls to ensure patient satisfaction with the service provided.
• Counsel patients and families regarding insurance, eligibility for assistance, sliding fee scales and verify coverage.

Skills

Phone etiquette

Active listening

Verbal communication

Written communication

Analytical skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Communication Center Operator

Full Time Miami, FL, US

2 days ago Requisition ID: 6841

Borinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Operator to join our team. Under the direct supervision of the Communication Center Manager, Operators will transfer calls to correct destination and assist callers as needed. Answer inbound and make outbound calls in a high volume call center, with computer input during calls, collect vital information patient to complete registration. Transfer calls to the appropriate department whenever necessary. Conduct introduction calls to verify/confirm services needed. Schedule provider appointments by coordinating panel availability.

TASKS AND RESPONSIBILITIES

• Answer inbound and make outbound calls in a high-volume call center, with computer input during calls, collect vital information patient to complete registration; Transfer calls to the appropriate department whenever necessary.


• Conduct introduction calls to verify/confirm services needed.


• Schedule provider appointments by coordinating panel availability.


• Update patient information (insurance, address, phone, email i.e.) regularly through multiple web portals.


• Conduct courtesy calls to end users to ensure patient satisfaction with service provided.


• Effectively deal with upset/angry callers; understand the importance of maintaining a professional attitude when handling all calls and elevate to a supervisor/manager when necessary; Use the most appropriate means to communicate with different personality types on the telephone and within the workplace.


• Identify and communicate concerns, problems and challenges to supervisor(s)/manager(s) in a positive, constructive and solution orientated manner.


• Ensure customer service levels are in line with company standards.


• Handle all task and requests quickly and efficiently; Escalate calls/send emails through the proper channels if required.


• Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies.


• Records patient demographic, insurance, and billing codes into registration and billing system; researches missing information on intake forms; obtains signatures and release forms.


• Schedules patient appointments for treatment.

REQUIREMENTS

• Good phone etiquette and excellent listening skills; Strong written, analytical, persuasive and interpersonal skills.7. Strong verbal communication skills; a courteous and professional approach.


• Ability to maintain composure under stressful and/or possible agitating working conditions.


• Basic computer skills are required – working knowledge of MS Word and Excel/


• High school education or equivalent required

BENEFITS

• Medical/Dental/Vision/Short Term Disability