Communication Associate

Pella Corporation; Pella (IA); On-site; USD 40,000 - 56,000; Full time

Job summary

Pella Corporation in Iowa is seeking a detail-oriented Customer Support Associate to help plan and execute all aspects of consumer support. You will maintain professional communication with customers and coordinate responses across multiple sales channels.

The role emphasizes independent judgement, clear written communication, and a solid understanding of our products and processes to ensure accurate, timely service and customer satisfaction.

Responsibilities

• Assist with planning and executing all aspects of customer support.
• Maintain frequent contact with outside consumers.
• Interface between multiple sales channels.
• Respond to internal and external written correspondence.
• Coordinate tasks and special projects as requested.
• Demonstrate excellent interpersonal and written communication skills.

Job description

SUMMARY

The person in this position is responsible for: Assisting with planning and executing all aspects of customer support. Duties include but are not limited to: frequent contact with outside consumers, and interface between multiple sales channels. Required to respond to all internal and external written correspondence, coordinate tasks, and special projects as requested. This position requires excellent interpersonal, written communication skills including good knowledge of sentence structure, the meaning and spelling of words, rules of composition, and grammar. The role involves using independent judgement with limited guidance or supervision. An understanding of the company’s product and process knowledge and applications is highly recommended to perform the job. The person in this position is expected to carry out the duties efficiently, attentively and conscientiously.