Communication Account Manager

CE Group; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

A prominent communication agency in San Antonio is seeking a Communication Account Manager to manage client relationships and deliver integrated PR and communication programs. This role requires strong strategic thinking and the ability to lead teams effectively. The ideal candidate will have 4–6 years of experience in a PR agency, exceptional presentation skills, and a proven track record of managing client accounts. The position involves developing communication plans, attending events, and maintaining client relationships.

Qualifications

• 4–6+ years of experience in a communication or PR agency.
• Proven experience managing client accounts and leading teams.
• Strong strategic planning and presentation skills.
• Experience managing budgets.
• Experience managing budgets and contributing to business development.

Responsibilities

• Own and lead client relationships as the primary strategic advisor.
• Develop and oversee communication and marketing plans.
• Present strategies and results to senior client stakeholders.
• Measure and report project updates and results.
• Manage scopes of work, media budgets, and timelines.
• Identify opportunities for growth, visibility, and reputation management.
• Handle complex issues, crisis communication, and high-level media relations.
• Create content across channels for clients (web, social, email, blogs, etc.).
• Write media materials and develop media lists for pitches, reports, and proposals.
• Develop understanding of local, regional, and national media landscapes.
• Research and pursue media/promotional opportunities.
• Respond to information requests from media and pitch stories.
• Help clients communicate effectively with diverse audiences and markets.
• Build and maintain client brand image; arrange interviews with spokespeople.
• Attend client meetings and coordinate communication with clients.
• Measure and report project updates and results; oversee quality control.
• Contribute to agency growth via cross-selling and proposals.
• Collaborate on resource planning and account profitability; ensure standards.

Skills

Client account management

Strategic planning

Crisis communication

Media relations

Budget & biz dev

Education

Bachelor's Degree in relatable industry or field

Job description

REPORTS TO:

Director, Senior Director, or Managing Director

CLASSIFICATION:

Exempt

EDUCATION:

• Bachelor’s Degree in relatable industry or field recommended, but not required. Can substitute experience for education.

SUMMARY:

TheCommunicationAccount Manager is responsible for managing client relationships, leadingcommunicationstrategies, and ensuring the successful delivery of integrated PR andcommunicationprograms. This role combines strategic thinking, client leadership, and team management.

Participate in growing company business, maintain existing resources and relationships, and create and maintain resources and relationships by attending events, conferences, etc., and/or joining and participating in industry-related associations.

RESPONSIBILITIES:

• Report to Senior Account Manager (if applicable) and Project Advisor (CommunicationDirector + ) status updates of project
• Own and lead client relationships, acting as the primary strategic advisor
• Lead the development and overseecommunicationand marketing plans and strategies aligned with client business goals
• Present strategies, results, and recommendations directly to senior client stakeholders
• Manage scopes of work, media budgets, and timelines
• Proactively identify opportunities for growth, visibility, and reputation management
• Handle complex issues, crisiscommunication, and high-level media relations
• Create relevant and effective content across channels to include website copy, social media copy, email blasts, blogs, award nominations, talking points, and media materials on behalf of clients
• Write media relations materials, including news releases, pitch letters, fact sheets and other content for pitches, reports and proposals
• Develop and cultivate strong understanding of local, regional, and national media landscapes and their contacts
• Researching and pursue media and promotional opportunities to promote clients
• Responding to information requests from the media and proactively pitching stories to media to obtain coverage for clients
• Helping clients communicate effectively with various audiences and target markets
• Helping build and maintain client’s image and brand identity
• Arranging interviews for clients and appropriate spokespeople
• Attending client meetings and coordinatingcommunicationwith clients
• Measuring and reporting project updates and results
• Oversee quality control of all client deliverables before release
• Contribute to agency growth through cross-selling, and proposal development
• Collaborate with leadership on resource planning and account profitability
• Ensure agency standards, processes, and values are upheld across accounts
• Support new business pitches and agency thought leadership initiatives

QUALIFICATIONS:

• 4–6+ years of experience in acommunicationor PR agency
• Proven experience managing client accounts and leading teams
• Strong strategic planning and presentation skills
• Ability to balance client expectations with agency priorities
• Experience managing budgets and contributing to business development

To apply for this job email your cover letter, resume and portfolio to [e-mail] with the subject line: “CommunicationAccount Manager Application”