Public Relations Account Supervisor

JConnelly; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading communications firm is seeking an experienced Account Supervisor to manage client accounts valued at $300-600K. This role involves developing campaign strategies, overseeing media relations, and advising clients during critical situations. The ideal candidate will have 4-6 years of experience in client relationship management and the ability to communicate effectively with C-suite executives. This position offers opportunities for leadership and strategic influence within the team.

Qualifications

• Minimum 4-6 years of industry-related experience with a focus on client relationships.
• Demonstrated ability to think strategically and adapt to changing environments.
• Experience advising senior leadership in high-visibility situations.

Responsibilities

• Lead high-revenue client accounts and develop campaign strategies.
• Serve as primary contact for clients and conduct high-level meetings.
• Draft press releases and manage media relations for clients.

Skills

Client relationship management

Media relations

Crisis communications

Strategic planning

Interpersonal communication

Education

College degree or equivalent business experience

Tools

Cision

Meltwater

Hootsuite

Job description

The Account Supervisor will independently lead $300-600K in retainer accounts or projects, including complex, high-visibility and reputation-sensitive engagements.

The Account Supervisor will manage multiple responsibilities including generating consistent media exposure for clients, supporting the development of key themes, campaign strategy, client relations and managing 1-2 members of the team.

This individual will play a key role in advising clients through special situations, requiring forward-thinking judgment, scenario planning, and the ability to anticipate how communications decisions will impact multiple stakeholders.

Responsibilities

Client Service

• Independently lead $300-600K in client account revenue
• Serve as lead point of contact and run calls for the client accounts, they are leading
• Collaborate on client campaign strategy
• Draft PR plans for the accounts they are leading
• Functions as a main or secondary of contact (for clients and internally) for PR initiatives
• Supports the lead point of contact for other team client accounts
• Engage directly with client C-suite and senior executives as a strategic advisor, confidently delivering recommendations
• Exercise independent judgment in time-sensitive or high-pressure situations, escalating appropriately while demonstrating composure and sound decision-making.
• Participates in regular client update calls and meetings as well as new client discovery meetings for other accounts they support
• Provide senior-level strategic counsel on crisis communications, reputation management, and other high-stakes or rapidly evolving situations, developing proactive and reactive messaging strategies grounded in scenario planning and risk assessment
• Proactively identify reputational risks and anticipate second- and third-order impact of communications decisions across media, investors, employees, regulators, and other key stakeholders.

Media Relations

• Stellar media skills with well-established media relationships
• Identifies and secures an array of media placements including high-profile and feature opportunities for clients across the team
• Delegates tasks and helps to manage Account Coordinators, Account Executives and interns
• Review editorial calendars, awards, conferences and media lists prepared by the team
• Assists in the development of strategic PR plans and campaign development for team accounts they support
• Develops and maintains relationships with all media outlets including trades, broadcast and national media
• Develops unique story angles and timely pitches to generate consistent client exposure that align with broader strategic positioning and reputational considerations.
• Assists clients to media events and tours and is responsible for finalizing briefing books and prep
• Responsible for book launches for clients

Supervisory Responsibilities

• Delegates tasks and manages the performance of the Account Coordinators and Account Executives and interns
• Responsible for providing feedback and performance coaching

Writing

• Reviews and edits company generated content before sharing with clients
• Drafts press releases, award nominations, social media posts and other client related materials, when needed

Administrative Support

• Assists internal team members with other clients, business development and Company projects
• Acts as a steward of the JConnelly brand, consistently representing and reflecting the Company’s core values, approach and high standards of excellence in all client, media and public interactions
• Performs other duties as assigned

Education

College degree; or equivalent related business experience

Experience & Expertise

• Minimum 4-6 years successful industry-related experience with an emphasis on managing client relationships. Well-rounded communications professional with diverse sector experience and the ability to quickly adapt to new industries and complex business models.
• Demonstrated ability to think several steps ahead, anticipating how recommendations will land and adjusting strategy accordingly.
• Ability to operate effectively in ambiguous or rapidly changing environments, synthesizing incomplete information into clear strategic direction.
• Proven experience advising senior leadership or C-suite executives in high-visibility or sensitive situations.
• Demonstrated ability to organize/prioritize work, handle details accurately, follow up with minimum supervision, and complete tasks within specified deadlines
• Excellent interpersonal, communication, problem-solving and customer service skills
• Proficiency with various software applications including the full Office suite, as well as social media channels
• Proficiency in PR related software including but not limited to Cision, Meltwater, TrendKite Sprout, Hootsuite etc.