Comms & Training Specialist

markelcorp; Richmond (VA); On-site; USD 62,000 - 86,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Stock Purchase Plan

Paid time off

Job summary

Markel Group is seeking a Communications & Training Specialist to support organizational change management across the Guidewire portfolio for the United States and Bermuda. You will develop and deliver communications driving awareness, readiness, and adoption, partnering with the Senior Training Specialist to create role-based training.

The role emphasizes detail-orientation, creativity, and proactive engagement in employee development.

Qualifications

• Bachelor's degree or 3+ years of experience in Communications, Training, Change Management, Learning & Development, or Organizational Effectiveness.
• Strong writing, presentation, facilitation, and content development skills.
• Experience supporting technology or business transformation initiatives.
• Proficiency with Microsoft 365 tools, including Teams, SharePoint, PowerPoint, and Copilot.
• Insurance industry and/or Guidewire experience preferred.

Responsibilities

• Develop and execute communications aligned to the overall change strategy.
• Create audience-specific content including announcements, release updates, FAQs, presentations, newsletters, and leadership messaging.
• Manage communication schedules and coordinate release communications.
• Support employee engagement and feedback activities.
• Partner with the Senior Training Specialist to develop training materials, job aids, and learning resources.
• Support training delivery through instructor-led, virtual, and self-paced learning.
• Coordinate training logistics, tracking, and reporting.
• Support post-training reinforcement and knowledge retention activities.
• Partner with business, product, and technology teams to support successful adoption.

Skills

Writing

Presentation

Facilitation

Content development

Microsoft 365

Education

Bachelor's degree in Communications/Training/Change Mgmt/Learning & Development/Organizational Effectiveness

Tools

Teams

SharePoint

PowerPoint

Copilot

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Guidewire OCM team. This role focuses on enhancing employee capabilities through innovative learning solutions and ensuring alignment with organizational goals. This role is ideal for someone who is detail-oriented, creative, proactive, and passionate about employee development.

Communications & Training Specialist - Guidewire

Job Summary

Markel is seeking a Communications & Training Specialist to support organizational change management activities across the Guidewire portfolio for the United States and Bermuda. This role is responsible for developing and delivering communications that drive awareness, readiness, and adoption while partnering with the Senior Training Specialist to develop and deliver role-based training.

Key Responsibilities

• Communications & Engagement
  • Develop and execute communications aligned to the overall change strategy.
  • Create audience-specific content including announcements, release updates, FAQs, presentations, newsletters, and leadership messaging.
  • Manage communication schedules and coordinate release communications.
  • Support employee engagement and feedback activities.
• Training & Enablement
  • Partner with the Senior Training Specialist to develop training materials, job aids, and learning resources.
  • Support training delivery through instructor-led, virtual, and self-paced learning.
  • Coordinate training logistics, tracking, and reporting.
  • Support post-training reinforcement and knowledge retention activities.
• Adoption & Program Support
  • Support readiness and adoption efforts through communications and learning initiatives.
  • Assist with post-go-live communications and hypercare activities.
  • Maintain communication and training plans, project documentation, and status reporting.
  • Partner with business, product, and technology teams to support successful adoption.

Qualifications

• Bachelor's degree or 3+ years of experience in Communications, Training, Change Management, Learning & Development, or Organizational Effectiveness.
• Strong writing, presentation, facilitation, and content development skills.
• Experience supporting technology or business transformation initiatives.
• Proficiency with Microsoft 365 tools, including Teams, SharePoint, PowerPoint, and Copilot.
• Insurance industry and/or Guidewire experience preferred.

Preferred Skills

• Experience leveraging AI tools to create communications, develop training materials, summarize information, automate administrative tasks, and improve delivery efficiency.
• Ability to simplify complex concepts into clear, engaging communications and learning experiences.

Role Focus

• 70% Communications
  • Communications development and execution
  • Stakeholder messaging
  • Employee engagement
• 30% Training
  • Training development
  • Training coordination
  • Training delivery support
  • Learning reinforcement

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the Comms & Training Specialist is $62,400 - $85,800 with 12% incentive.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?