Sr Change Management Specialist - Guidewire

Markel; Richmond (VA); On-site; USD 78,000 - 107,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Stock Purchase Plan

PTO and holidays

Parental leave

Comprehensive health/dental/vision

Job summary

Markel is seeking a Senior Change Management Specialist to drive organizational change activities across Guidewire implementations for the United States and Bermuda. You will partner with senior managers and delivery teams to enable user readiness, adoption, and value realization across releases.

The ideal candidate will excel in impact assessments, stakeholder engagement, communications, training support, readiness planning, and adoption measurement, with Guidewire experience preferred and US

Qualifications

• Bachelor's degree and 5+ years of experience in Change Management, Communications, Training, Organizational Development, or Business Transformation.
• Experience supporting large‑scale technology implementations; Guidewire experience preferred.
• Strong communication, facilitation, stakeholder management, and analytical skills.
• Experience conducting impact assessments, readiness evaluations, and adoption measurement.
• Prosci or comparable change management certification preferred.
• Insurance industry experience preferred.

Responsibilities

• Conduct change impact assessments and readiness evaluations.
• Identify adoption risks, resistance points, and mitigation actions.
• Maintain stakeholder analyses, readiness plans, and change deliverables.
• Partner with business leaders and end users to support adoption and develop targeted communications and release updates.
• Facilitate workshops, feedback sessions, and change network activities.
• Support development of training materials, job aids, and enablement resources; coordinate training activities and readiness milestones.
• Track readiness, adoption, and proficiency metrics; gather user feedback and sustain business value realization.
• Collaborate with Product, Technology, Operations, and Delivery teams to integrate change activities into release plans.

Skills

Communication

Facilitation

Stakeholder management

Analytical skills

Change management

Education

Bachelor's degree

Tools

Guidewire

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel is seeking a Senior Change Management Specialist to support organizational change management activities across the Guidewire portfolio for the United States and Bermuda. This role partners with Senior Change Managers, business leaders, and delivery teams to drive user readiness, adoption, and value realization across Guidewire implementations and enhancements.

The ideal candidate is a hands‑on change practitioner who excels at impact assessment, stakeholder engagement, communications, training support, readiness planning, and adoption measurement.

Key Responsibilities

Change Execution & Readiness

• Conduct change impact assessments and readiness evaluations.
• Identify adoption risks, resistance points, and mitigation actions.
• Maintain stakeholder analyses, readiness plans, and change deliverables.

Stakeholder Engagement & Communications

• Partner with business leaders and end users to support adoption.
• Develop and execute targeted communications, FAQs, leadership messaging, and release updates.
• Facilitate workshops, feedback sessions, and change network activities.

Learning & Enablement

• Support development of training materials, job aids, and enablement resources.
• Coordinate training activities and readiness milestones.
• Ensure employees are prepared to operate effectively in future‑state processes.

Adoption & Value Realization

• Track readiness, adoption, and proficiency metrics.
• Gather and analyze user feedback to improve outcomes.
• Support deployment, hypercare, and post‑go‑live reinforcement activities.
• Help measure and sustain business value realization.

Program Support

• Partner with Product, Technology, Operations, and Delivery teams to integrate change activities into release plans.
• Maintain change documentation, reporting, action items, and lessons learned.

Qualifications

• Bachelors degree and 5+ years of experience in Change Management, Communications, Training, Organizational Development, or Business Transformation.
• Experience supporting large‑scale technology implementations; Guidewire experience preferred.
• Strong communication, facilitation, stakeholder management, and analytical skills.
• Experience conducting impact assessments, readiness evaluations, and adoption measurement.
• Prosci or comparable change management certification preferred.
• Insurance industry experience preferred.

Preferred Skills

• Experience leveraging AI tools (e.g., Microsoft Copilot, ChatGPT, digital adoption platforms) to automate administrative tasks, accelerate content creation, summarize insights, develop communications, support training development, and improve overall change delivery efficiency.
• Ability to use data, analytics, and AI‑enabled tools to identify adoption trends, stakeholder sentiment, and readiness ris

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay Information

The base salary offered for the successful candidate will be based on compensable factors such as job‑relevant education, job‑relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the Sr. Change Management Specialist - Guidewire is $78,000 - $107,250 with 15% incentive.

Who We Are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s In It For You

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expurged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non‑work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e‑mail to the [e-mail].