Comms Deal Desk Analyst

Twilio; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a curious and action-oriented Deal Desk Analyst to join their remote team. This role offers the chance to engage with cross-functional teams while supporting EMEA Go-to-Market operations. You'll be instrumental in structuring deals that benefit both customers and the company, showcasing your problem-solving skills and attention to detail. With a commitment to diversity and inclusion, this forward-thinking organization provides a supportive environment where you can thrive. If you're eager to make a global impact and grow your career, this opportunity is perfect for you.

Benefits

Generous time off

Parental leave

Wellness leave

Healthcare benefits

Retirement plans

Qualifications

• 2+ years of experience in Deal Management or Sales Operations.
• Detail-oriented and organized, able to work in fast-paced environments.

Responsibilities

• Establish relationships with Legal, Billing, Finance, and Sales teams.
• Support quote to signature processes and educate Sales on policies.

Skills

Deal Management

Sales Operations

Data Analysis

Customer Service

Document Management

Education

Bachelor’s or Associate’s Degree

Relevant Experience

Tools

Salesforce

Tableau

CLM

JIRA

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Deal Desk Analyst.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the Job

Twilio is looking for a curious, action-oriented Analyst for the Deal Desk Team who embodies the Twilio Magic to support our EMEA Go-to-Market operations. This exciting role offers the opportunity to gain and expand cross-functional interactions and contribute to non-standard commercial agreements or Order Forms (OF). You will work to structure deals to be a ‘Win-Win’ for both customers and Twilio, demonstrating passion, dedication, and the ability to understand complex problems, providing clear explanations and solutions.

Responsibilities:

1. Establish trusted relationships with Deal Desk team members, Legal, Billing, Finance, and Sales.
2. Ensure deal momentum and provide excellent customer service to Sales partners, troubleshooting and resolving issues during peak periods.
3. Use spreadsheets for data analysis to support deal structuring and pricing for strategic customers.
4. Educate and guide Sales and GTM teams on contracting policies and processes.
5. Support quote to signature processes, including CPQ building, pricing, OF creation, Docusign execution, and closing opportunities.
6. Collaborate with sales to create non-standard contract language requests in compliance with policies, under supervision.

Qualifications

We value diverse experiences and encourage all qualified applicants to apply. While specific qualifications are preferred, we also consider alternative experiences and non-traditional career paths.

Required:

1. A Bachelor’s or Associate’s Degree plus at least 2 years of experience in Deal Management, Sales Operations, or related fields; or 4+ years of relevant experience without a degree.
2. Detail-oriented, organized, and able to work efficiently in a fast-paced environment.
3. A proactive, inquisitive attitude with a willingness to ask questions and learn.
4. Experience with sales and document management tools such as Salesforce, Tableau, CLM, or JIRA.

Location:

This position is remote, with approximately 5% travel expected.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, retirement plans, and more. Benefits vary by location.

We think big, embrace initiative, and value innovation. Join us to build positive change in your community through volunteering and donations.

If you're ready to unleash your potential and do your best work, apply now! If this role isn’t a fit, explore other opportunities with us.

Equal Opportunity Statement

Twilio is an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws.

We are committed to providing accommodations for individuals with disabilities. Contact us at [e-mail] for assistance.