Commissioner

Gridpoint; Roanoke (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

GridPoint is an established leader in smart energy solutions, partnering with Fortune 1000 enterprises, government agencies and utilities to implement sustainable energy management practices that improve operational efficiency. The Commissioner will work over the phone and coordinate with remote installation teams to bring energy-management systems online.

Primary responsibilities include ensuring installations meet requirements, collaborating with cross-functional groups for process

Qualifications

• On call for customer support
• 3+ years of customer service experience
• Proficient in the use of computers
• Ability to read a drawing or diagram and follow technical instructions
• Working knowledge of electrical, heating or cooling is helpful
• Good oral and written communication skills

Responsibilities

• Ensure installations are compliant with all requirements
• Works with other groups as necessary for continuous improvement of processes and training
• Uses extensive system level knowledge of multiple product platforms to ensure proper installation of equipment within customer facilities
• Captures issue and response data in specialized software applications
• Serves as a resource in product design reviews for quality control and reliability
• Must be able to collect and display data in a logical manner
• Teaches and mentors other support and commissioning personnel in troubleshooting techniques
• Works with customers and installation contractors by phone to troubleshoot, assist, and train them with regard to the energy management system
• Participates in cross functional projects as required

Skills

Customer service

Telephone support

Computer proficiency

Job description

GridPoint is an established leader in smart energy solutions, providing Fortune 1000 enterprises, government agencies and utilities with the tools to implement and maintain sustainable energy management practices that improve operational efficiency and maximize energy savings. Founded in 2003, GridPoint is headquartered inReston, Virginia, withoffices in Roanoke, VA.

Job Description

The Commissioner will work over the phone and network with remote installation teams to bring installed energymanagement systems online. They ensure the proper setup, control, and connection with installed equipment and thenconfirm the correct data is being transmitted from all devices.

Primary responsibilities include:

• Ensure installations are compliant with all requirements
• Works with other groups as necessary for continuous improvement of processes and training
• Uses extensive system level knowledge of multiple product platforms to ensure proper installation of equipment withincustomer facilities
• Captures issue and response data in specialized software applications
• Serves as a resource in product design reviews for quality control and reliability
• Must be able to collect and display data in a logical manner
• Teaches and mentors other support and commissioning personnel in troubleshooting techniques
• Works with customers and installation contractors by phone to troubleshoot, assist, and train them with regard to theenergy management system
• Participates in cross functional projects as required

Qualifications

• On call for customer support required (1 week out of approximately every 6-8)
• 3+ years of customer service experience required; telephone call center experience helpful
• Proficient in the use of computers
• Ability to read a drawing or diagram and follow technical instructions
• Working knowledge of electrical, heating or cooling is helpful
• Good oral and written communication skills
  

Additional Information

GridPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.

Note: no unsolicited 3rd party resumes accepted

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply