Commission-Eligible Resident Services & Leasing Specialist

JSM Living; Champaign (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

401(k) with company match

Paid time off and holidays

Birthday day off

Paid weekly

Job summary

JSM Living in Champaign, IL seeks a Senior Resident Consultant to support our Resident Services department. You will deliver courteous service, conduct tours, manage renewals, subleases, and events, and collaborate with the leasing team to create a positive living experience for residents. The role requires an Associate’s degree or equivalent, 2 years of sales/customer service, and a valid driver’s license.

Availability includes 8:00 a.m. to 6:00 p.m.

Qualifications

• 2 years of relevant sales and customer service experience.
• Associate's degree or equivalent experience required.
• Valid driver's license; driving is a requirement.

Responsibilities

• Provide courteous and professional service to residents and visitors, including greeting them in office, answering calls and emails, and booking tour appointments.
• Schedule and conduct tours of units with residents wishing to transfer for the lease term and complete follow-up procedures.
• Handle renewals and renewal transfer requests promptly and effectively.
• Manage subleases as delegated by the Resident Services supervisor.
• Brainstorm, plan, and execute Resident Events with the RSM and meet deadlines.
• Routinely tour properties to assess cleaning or maintenance needs.
• Support Leasing Team with seasonal events, parking leases, key creation, and audits.
• Assist with mentoring Residential part-time staff by leading on-the-job training.

Skills

Customer service

Sales experience

Communication

Teamwork

Education

Associate's degree or equivalent experience

Job description

JSM Living in Champaign, IL seeks a Senior Resident Consultant to support our Resident Services department. You will deliver courteous service, conduct tours, manage renewals, subleases, and events, and collaborate with the leasing team to create a positive living experience for residents. The role requires an Associate’s degree or equivalent, 2 years of sales/customer service, and a valid driver’s license.

Availability includes 8:00 a.m. to 6:00 p.m.