Dealer Sales Support Specialist

CNH Industrial Group; New Holland (Lancaster County); Hybrid; USD 64,000 - 98,000; Full time

Benefits offered by this job

Savings & Retirement

Parental leave

Adoption assistance

Fertility & Family building

Employee Assistance Programs

Charitable contribution matching and V

Job summary

CNH Industrial is seeking a Dealer Sales Support Specialist to join the Sales Operations team in a hybrid role, providing backup and support to CNH Agriculture brands and dealer partners.

The candidate should have a Bachelor’s degree or 4+ years of experience, with at least 1 year in professional customer service within an OEM/manufacturing setting. Proficiency in SAP, Salesforce, and MS Office is preferred.

Qualifications

• Bachelor's degree or 4+ years of equivalent work experience.
• At least 1 year of professional customer service experience in an OEM, manufacturing, agriculture, or automotive setting.
• Familiarity with SAP, Salesforce, and Microsoft Office is preferred.

Responsibilities

• Serve as a primary point of contact for dealers by responding to inquiries via phone and email and providing timely, effective resolutions.
• Support a wide range of dealer and business needs, including order management and fulfillment support.
• Product and business information requests and discount/program authorization assistance.
• Navigate business systems and troubleshooting.
• Inventory transfers and diversions and SDR case management.
• Document and maintain business processes, procedures, and work instructions.
• Collaborate with internal teams across Sales, Marketing, Supply Chain, Customer Experience, Finance, and other business segments to support dealer and customer success.
• Deliver a high level of customer service while balancing multiple priorities and meeting established service expectations.

Skills

Customer Service

Dealer Support

Communication

Education

Bachelor's Degree or 4+ years experience

Tools

SAP

Salesforce

Microsoft Office

Job description

Job Location: New Holland - Pennsylvania - United States, Racine - Wisconsin - United States

Category: Sales and Marketing

Job Type: Full Time

Working Mode: Hybrid

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Dealer Sales Support Specialist is a key member of the Sales Operations team, providing support to CNH Agriculture brands, employees, and dealer partners. This role offers an excellent opportunity to gain broad exposure to agricultural equipment, dealer operations, and business processes while developing expertise across multiple business functions.

The ideal candidate is a customer-focused professional with strong communication and problem-solving skills, a willingness to learn complex business systems, and the ability to thrive in a fast-paced, high-volume environment.

This position provides valuable exposure to CNH’s dealer network, sales operations, and agricultural business processes while creating opportunities for professional growth and career development.

This position is a hybrid role and requires the employee to be on-site at the specified CNH facility at least three (3) days per week.

Key Responsibilities

• Serve as a primary point of contact for dealers by responding to inquiries via phone and email and providing timely, effective resolutions.
• Support a wide range of dealer and business needs, including:
• Equipment and vehicle status inquiries
• Order management and fulfillment support
• Product and business information requests
• Discount and program authorization assistance
• Business system navigation and troubleshooting
• Inventory transfers and diversions
• Shortage, damage, and return (SDR) case management
• Additional operational and dealer support activities as required
• Document and maintain business processes, procedures, and work instructions.
• Participate in cross-functional projects and continuous improvement initiatives.
• Collaborate with internal teams across Sales, Marketing, Supply Chain, Customer Experience, Finance, and other business segments to support dealer and customer success.
• Deliver a high level of customer service while balancing multiple priorities and meeting established service expectations.

Experience Required

• Bachelor's Degree or 4+ years of equivalent work experience in lieu of a degree
• At least 1 year of Professional Customer Service Experience within an OEM, manufacturing setting, agriculture, construction, or automotive organization.

Preferred Qualifications

• Business to business (dealer) support experience
• Industrial equipment or agricultural experience
• SAP, Salesforce and Microsoft Office Knowledge

Pay Transparency

The annual salary for this role is USD $63,750.00 - $97,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Savings & Retirement benefits
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at [e-mail]

Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.

CNH (NYSE: CNHI) is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, CASE and New Holland Construction Equipment.

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