Commercial Support Specialist (CSS) - KYC/AML

Bank of America; Jacksonville (FL); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Industry-leading benefits

Paid time off

Job summary

Bank of America is seeking a Customer Due Diligence (CDD) and Compliance Risk partner to support relationship management teams in managing AML/KYC onboarding and ongoing reviews for US and non-US entities. The role emphasizes accurate documentation, adherence to policy standards, and collaboration with teams to ensure timely onboarding and risk mitigation.

You will oversee periodic reviews, remediation projects, and audit responses, while protecting NPPI data and aligning with bank policies.

Qualifications

• Experience with Know Your Customer or Anti-Money Laundering due diligence processes, including identifying and escalating risks
• Applies strategic and critical thinking to determine solutions and experiences to improve clients’ financial lives
• Builds strong client relationships through effective communication and collaboration
• Executes multiple tasks simultaneously
• Displays a proactive mindset and effective time management
• Demonstrates a results-driven mindset and prioritizes client interests
• Strong computer application skills, including Microsoft Office

Responsibilities

• Owns and manages the AML and KYC process for relationship management teams
• Engages with prospects and current clients to review AML/KYC information for onboarding and ongoing maintenance
• Maintains and manages periodic reviews for US and non-US entities to ensure documents meet policy standards
• Keeps onboarding, expansions and reviews on track with strong organization and time management
• Adheres to privacy policies in securing NPPI during AML/KYC activities
• Provides recommendations to nurture client relationships for onboarding and complex reviews

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for serving as the Customer Due Diligence (CDD) and Compliance Risk partner for relationship management teams in the management of their portfolio. Key responsibilities include managing the CDD processes, ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities. Job expectations include executing AML/KYC onboarding, periodic review of US and non-US KYC records ensuring they meet current standards, remediation projects, audit issues, and national and regional initiatives.

Responsibilities

• Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams
• Engages with prospects and current clients to accurately review AML/KYC information in order to facilitate legal entity onboarding, KYC recordexpansions and maintenance activities, per bank policy standards
• Maintains and manages current portfolio of periodic reviews/refreshes for US and non-US entities, ensuring that client documents and supplemental information are received in a timely manner, reviewed for accuracy, and meet policy standards in order to complete the review/refresh on time
• Maintains a high level of organization, data management, and time management skills to continuously move onboarding, expansions and periodic review/refresh activities, audit, and/or remediation efforts forward.
• Adheres to bank privacy policies in securing Non-Public Personal Information (NPPI)obtained as part of AML/KYC activities
• Provides recommendations for business to create and nurture client relationships with relationship management teams to plan for new client onboarding and complex periodic review/refreshes

Required Qualifications

• Experience with Know Your Customer or Anti-Money Laundering due diligence processes, including identifying and escalating risks
• Applies strategic and critical thinking to determine solutions and experiences to improve clients’ financial lives
• Builds strong client relationships through effective communication and collaboration
• Executes multiple tasks simultaneously
• Displays a proactive mindset and effective time management
• Demonstrates a results-driven mindset and prioritizes client interests
• Strong computer application skills, including Microsoft Office

Desired Qualifications

• Bachelor’s degree
• Holds a Certified Anti-Money Laundering Specialist certification
• Experience with bank standard legal documentation
• Knowledge of Global Commercial Banking
• Knowledge of Integrated Monetary Processing and Controls and Sales Force
• Experience with analytical tools such as Tableau

Skills

• Data Collection and Entry
• Data Privacy and Protection
• Interpret Relevant Laws, Rules, and Regulations
• Prioritization
• Written Communications
• Adaptability
• Attention to Detail
• Collaboration
• Policies, Procedures, and Guidelines
• Relationship Building
• Client Experience Branding
• Fraud Management
• Process Management
• Risk Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

Pay and benefits information

Pay range

$33.45 - $44.90 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.