Senior Operations Control Specialist

Bank of America; Florida; On-site; USD 68,000 - 100,000; Full time

Job summary

Bank of America is seeking a Senior Operations Control Specialist to support the day-to-day routines of the Consumer AML High Risk Detection team within Global Operations.

You will conduct research and investigations, escalate risks, and collaborate with Change Managers, Technology, and business partners to improve processes, while ensuring adherence to regulatory requirements and internal policies. This role requires strong analytical and communication skills.

Qualifications

• Minimum 2 years’ experience in high volume production operational environment.
• Experience navigating bank systems and compliance tools is preferred.
• Strong analytical and problem-solving capabilities with attention to detail.

Responsibilities

• Monitors team metrics and works with leadership to track progress towards objectives and ensure goals are met.
• Demonstrates process expertise and provides support to leadership, employees, and business partners by implementing process improvements.
• Assists in the identification, escalation, and mitigation of potential risks and issues.
• Applies knowledge of business processes to identify opportunities for simplification and efficiencies.
• Supports the enhancement of quality service and ensures effective and efficient operations support is in place for internal partners and external clients.
• Collaborates with Change Managers, Technology, and other business partners to support system enhancements and special projects.
• Ensures adherence to procedures and regulatory requirements through updates and change training.

Skills

Analytical Thinking

Data Quality Management

Research Analysis

Problem Solving

Communication Skills

Decision Making

Adaptability

Attention to Detail

Time Management

Collaboration

Tools

Excel

PowerPoint

SharePoint

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the day-to-day routines of teams that deliver against the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard with little oversight. Key responsibilities include understanding and anticipating inherent risks to the business, applying knowledge by conducting research and analysis in multiple applications to solve complex problems and escalation inquiries, documenting procedure changes, providing guidance to employees, and effectively communicating information and data across the Line of Business.

This Senior Operations Control Specialist role is on the Consumer AML High Risk Detection team within Global Operations.

Conducts routine to complex research and investigations in diversified operations to support compliance operations directed by internal bank policies and required adherence to regulatory and compliance requirements which can involve high penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the specialists specific area of responsibility with sufficient expertise and or experience to require some direction, but little day-to-day guidance from the specialist’s manager.

Responsibilities:

• Monitors team metrics and works with leadership to track progress towards objectives and ensure goals are met
• Demonstrates process expertise and provides support to leadership, employees, and business partner by implementing process improvements to address and resolve issues
• Assists in the identification, escalation, and mitigation of potential risks and issues
• Applies knowledge of business processes to identify opportunities for simplification and efficiencies
• Supports the enhancement of quality service and ensures effective and efficient operations support is in place for the assigned area’s internal business partners and external clients
• Collaborates with Change Managers, Technology, and other business partners to support system enhancements and special projects
• Ensures adherence to procedures and regulatory requirements through updates and change training

Qualifications/Desired Skills:

• Strong analytical, conceptual and problem solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly and recommend solutions.
• Research analysis with the ability to gather, prepare and present findings with business partners, as needed.
• Ability to balance multiple competing priorities in a fast-paced and complex environment.
• Intermediate level in various MS tools including Excel, PowerPoint, and SharePoint (a plus).
• Strong written & oral communication and presentation skills; able to target messaging to different audiences; provide consolidated data in a clear and concise manner.
• Minimum 2 years’ experience in high volume production operational environment.
• Attention to detail & strong organizational skills.
• Able to prioritize daily work to meet deadlines and goals.
• Demonstrates a good working knowledge of processes and adherence to procedures.
• Capability to work effectively in a team environment & ability to multitask.
• Strong time management skills.

Desired Qualifications:

• Prior experience working with and navigating various bank systems, Interact, Image view and outside Internet sources.
• Willingly shares knowledge, expertise and best practices with others on the team.
• 1-2 years of operational lead experience, a plus.
• AML or compliance based knowledge is an advantage for this role. (Enterprise Financial Crimes Standard, Consumer and Small Business AML Program, BSA and USA Patriot Act).
• Working knowledge of laws, rules, and regulations and ability to identify and elevate risk.

Skills:

• Adaptability
• Analytical Thinking
• Critical Thinking
• Data Collection and Entry
• Data Quality Management
• Collaboration
• Decision Making
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Research Analysis

Shift:

1st shift (United States of America)

Hours Per Week:

40