Strategic Commercial Solar Success Manager

NextGenEnergyJobs; Chicago, Northern (IL, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Health insurance

PTO

Commuter benefits

Phone reimbursement

Job summary

Nexamp is hiring a Commercial Customer Success Manager to manage and grow relationships with business customers in a hybrid role based in Boston or Chicago. You will educate clients on community solar, guide program options, resolve billing issues, and work with cross-functional teams to ensure high customer satisfaction.

Ideal candidates have 3+ years in account management or customer success, strong communication skills, and experience with Salesforce CRM.

Qualifications

• 3+ years of experience in account management or customer success.
• Demonstrated ability to build and maintain relationships with business customers.
• Strong analytical and project management skills; manage multiple accounts and deadlines.
• Experience in strategic outreach, stakeholder engagement, and negotiation.
• Familiarity with billing processes, credits, rebates, and incentives.
• Proficiency with Salesforce CRM.

Responsibilities

• Manage a portfolio of business customers, building trusted relationships and conducting periodic business reviews.
• Lead resolution of complex customer issues related to billing, payments, credits, and escalations, collaborating with cross-functional teams.
• Own collections efforts for managed accounts and coordinate with brokers and internal partners.
• Guide customers through billing-model transitions and account changes to improve payment experience.
• Maintain accurate records across Salesforce, Zuora, and related tools and generate actionable insights for stakeholders.

Skills

Account management

Relationship building

Analytical skills

Project management

Sales knowledge

Solar energy knowledge

Tools

Salesforce CRM

Job description

Nexamp is hiring a Commercial Customer Success Manager to manage and grow relationships with business customers in a hybrid role based in Boston or Chicago. You will educate clients on community solar, guide program options, resolve billing issues, and work with cross-functional teams to ensure high customer satisfaction.

Ideal candidates have 3+ years in account management or customer success, strong communication skills, and experience with Salesforce CRM.