Commercial Services Specialist II (Manheim)

Cox Automotive Inc.; Riverside (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Cox Automotive Inc. in Riverside, CA is seeking a detail-oriented Customer Service/Account Support specialist to provide comprehensive support to numerous account holders, review processes, and identify enhancement opportunities in a fast-paced environment.

You will coordinate with national accounts, audit run processes, post charges, and ensure accurate invoicing and documentation, delivering excellent service and maintaining strong client relationships.

Qualifications

• High School Diploma/GED and 3 years' related experience, or 5 years in related field.

Responsibilities

• Provide comprehensive support to numerous account holders.
• Proactively identify enhancement opportunities.
• Run and analyze reports for trends and compliance.
• Coordinate with national account representative to audit sale vehicle run process including run order, scheduling, and invoicing.
• Monitor vehicle sales processes and maintain positive client experience.
• Develop relationships with clients and explain auction processes, vehicle availability, and delivery.
• Inspect vehicles to ensure inventory meets specifications and coordinate imaging/announcements.
• Coordinate vehicle transportation and resolve issues promptly.
• Review condition reports for required announcements (e.g., Structural issues, True Miles Unknown).
• Ensure file jackets for client audits include proper documentation and invoicing.
• Serve as a liaison between clients and all auction departments.
• Collaborate with Accounts Receivable to post charges and pursue collections.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Excel

Job description

What You'll Do

• Provide comprehensive support to numerous account holders.
• Proactively identifying enhancement opportunities.
• Running and analyzing reports for trends and compliance.
• This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.
• Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
• In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
• Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.
• Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
• Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
• Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc.
• Ensure file jackets for client audits include proper documentation and invoicing.
• Serve as a liaison between clients and all auction departments.
• Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
• Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
• Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.
• Ability to work in a fast-paced environment, receptive to change and able to multitask.
• Commitment to providing excellent customer service required.

Minimum Requirements

• High School Diploma/GED and 3 years' experience in a related field or 5 years' experience in a related field required.
• Prior clerical or administrative experience required.
• Proficiency in Microsoft Excel required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Safe drivers needed; valid driver's license required.

Preferred Requirements

• 1 - 3 years of clerical or administrative experience in the automotive industry preferred.

USD 24.09 - 36.11 per hour

Compensation

Hourly pay rate is in the range of $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets