Commercial Services Specialist II (Manheim)

Cox Automotive; Portland (OR); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Jury duty leave

Parental leave

Job summary

Cox Automotive in Portland, OR is seeking a detail-oriented client services coordinator to serve as primary contact for resolving issues across national accounts, coordinating with sales, site representatives, and post-sale teams. You will audit sale vehicle runs, prepare notices, coordinate transportation, manage invoicing, and ensure compliant disclosures and timely titles.

Excellent communication and data-entry skills, proficiency in Excel, and the ability to prioritize tasks in a fast-paced

Qualifications

• High School Diploma or equivalent required.
• Associate degree is a plus.
• 1–3 years clerical or administrative experience preferred in automotive.
• Data entry experience required; title experience a plus.
• Effective communication and organizational skills are essential.

Responsibilities

• Serve as primary contact for resolving client issues across broad-scope accounts.
• Build positive client relationships and explain auction processes and vehicle availability.
• Follow procedures to audit sale vehicle runs, scheduling, and invoicing.
• Coordinate with auction teams, mechanics, and sales to ensure smooth runs.
• Review vehicle conditions and ensure proper imaging and announcements.
• Coordinate transportation and resolve emergent issues.
• Prepare and post accurate charges, and manage titles with the TSSC.
• Educate clients on additional Cox Automotive products and services.

Skills

Data entry

Effective communication

Customer service

Problem solving

Education

High School Diploma

Associate Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Responsibilities

• Primary point of contact for resolving client issues for accounts ranging from simple to highly complex, broad scope accounts, collaborating with the national sales team, physical site
  representatives, corporate Commercial Services post-sale team, Arbitrators and various stakeholders.
  Assists with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns in a professional manner, escalating as necessary.


• Develops a positive relationship with assigned clients, seeking to understand their vehicle requirements and helping them understand
  auction processes, vehicle availability and processes for sale, preparation, and delivery.


• In coordination with national account representative, follows account specific procedures to prepare and audit sale vehicle run process including managing run order, scheduling, providing notice to
  customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting,
  invoicing, etc.


• Monitors vehicle sales processes and liaise with auctioneers in lane, department managers, national commercial sales teams, mechanic shops, and operations to ensure efficient vehicle preparation and auction block representation to include both initial runs and re-runs on sale day.


• Examines vehicles within the sales lineup, utilizing Auto Check to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and
  announcements.


• Coordinates vehicle transportation, ensuring timely delivery and resolution of emerging issues.


• Reviews Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc.


• Educates and upsells national clients on complementary company products and services to ensure
  client satisfaction.


• Works with other Manheim departments regarding post-sale activities, AR, and on other matters.


• Generates file jackets for client audits containing condition reports and all invoices for performed
  work and transportation.


• Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle
  pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.


• Serves as a liaison between clients and the Title Shared Services Center (TSSC) to ensure timely receipt of negotiable titles.


• Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.


• Demonstrates effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.


• Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.

Qualifications

• High School Diploma or equivalent required.


• Associate Degree a plus.


• 1 - 3 years of clerical or administrative experience in the automotive industry preferred.


• Data entry experience is required. General title experience is a plus.


• Effective communication skills required.


• Must possess good problem-solving and organizational skills.


• Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills.


• Ability to sit or stand for prolonged periods of time.


• Ability to perform repetitive data entry tasks, manual dexterity.


• Vision abilities required include close, distance and depth perception.


• Commitment to providing excellent customer service essential.

Work Environment

Office setting.

Disclaimer

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

USD 24.09 - 36.11 per hour

Compensation

Hourly pay rate is in the range of $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.


• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets