Business Services Specialist II, Manheim

CAI Cox Automotive Corp Svcs., LLC; Tolleson (AZ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

401(k) retirement plan

Sick leave / parental leave

Job summary

Cox Automotive in Tolleson, AZ seeks a Business Services Specialist II to support retail operations, ensuring SLA and contract compliance. You will coordinate arbitration, inspections, and emails, while improving processes and collaborating with recon shops to deliver accurate results.

The role requires strong communication, organizational skills, and AS400 proficiency, with a focus on efficient service delivery and customer satisfaction.

Qualifications

• High School Diploma/GED plus 3 years office experience.
• Strong communication and interaction skills are required.
• Effective supervisory, office management, and organizational abilities.
• Proficient computer skills including AS400 are essential.
• Detailed, organized, and self-driven with a collaborative mindset.

Responsibilities

• Oversee daily arbitration lists for Phoenix and Tucson.
• Enter inspections in VCF, update Salesforce notes, manage dealership send-outs.
• Respond to arbitration emails from auctions, coordinate inspections and estimates.
• Develop and implement process improvements for efficiency and transparency.
• Collaborate with reporting and recon shops to facilitate cross-functional cooperation.
• Provide courteous customer service and resolve inquiries.
• Perform data entry in AS 400 and other systems as needed.
• Maintain effective communications with customers and meet requirements.
• Manage inventory communications and ordering for the office.

Skills

Communication skills

Teamwork

Problem solving

Data entry

Education

High School Diploma/GED

Tools

AS400

Job description

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Are you ready to become the backbone of our retail operations? As a Business Services Specialist II, you'll be the go-to expert for ensuring compliance with service level agreements and contractual obligations.

What You'll Do

• Arbitration Management: Oversee daily arbitration lists for Phoenix and Tucson, ensuring smooth operations.


• Inspection Coordination: Enter inspections in VCF, update Salesforce notes, and manage dealership send-outs.


• Email Handling: Respond to arbitration emails from various auctions, coordinating inspections, estimates, and rechecks.


• Process Improvement: Develop and implement changes to enhance efficiency and transparency.


• Collaboration: Work with reporting to facilitate cooperation across all recon shops (Mech, Body, Cert, etc.).


• Customer Service: Address inquiries and resolve issues, providing accurate and friendly service.


• Data Entry: Perform data entry in AS 400 and other systems as needed.


• Account Management: Maintain effective communications and ensure customer requirements are met.


• Inventory Management: Maintain and communicate office inventory and ordering.


• Safety Excellence: Support all safety activities and champion company values.


• Professional Growth: Set an example in behavior, championing company values and ensuring respectful treatment of all employees.

Who You Are

Your knack for identifying and developing solutions will drive process efficiencies and transparency, making you an invaluable asset to our team.

Minimum

• A High School Diploma/GED and 3 years office experience required.


• Strong communication and interaction skills required.


• Effective and competent supervisory, office management, and organizational skills required.


• Good computer and software knowledge, including AS400 essential.


• Must be well-organized, thorough, and attentive to details.


• Must be a self-starter able to work problems through to successful completion.


• Must be team-oriented, pleasant, and professional.


• Must be willing to work closely with others, often under tight time constraints.


• Ability to work well with others and maintain focus and productivity under compressed deadlines is required.


• Ability to sit or stand for prolonged periods of time.

Preferred

• Experience in the automobile industry or the Auction business preferred.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.


• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.


• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Equal Employment Opportunity

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox Pioneering Spirit

Cox brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.