Supervisor, Commercial Services (Manheim Dallas)

CAI Cox Automotive Corp Svcs., LLC; Dallas (TX); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Paid holidays

Wellness time off

Bereavement leave

Jury leave

Job summary

Cox Automotive in the United States is seeking a Commercial Services Supervisor to oversee day-to-day operations across locations,.manage staff, and align sales strategies for client vehicles on physical and digital channels.

The role emphasizes audit accuracy, customer service, and collaboration with the Sales Team and Major Accounts to ensure a positive client experience and growth in commercial accounts.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• Bachelor’s degree in a related discipline with 3 years’ experience; a master’s degree with 1 year; or a Ph.D. with up to 1 year of experience.
• Candidate must have at least one year in a role of management/leadership.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Experience coaching and leading others preferred.
• Strong verbal and written communication skills required.
• Strong interpersonal and organizational skills required.
• Must possess basic Microsoft Excel, Word, and Outlook skills.

Responsibilities

• Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.
• Review work volumes with managers to plan staffing levels and ensure efficiency.
• Audit work for accuracy across accounts and posting and procurement.
• Log audit discrepancies and address trends with performance or system issues.
• Serve as a point person for resolution of customer issues with the Sales Team and Major Accounts.
• Collaborate with departments and clients to ensure client success and positive experiences.
• Communicate challenges, process changes, and new accounts to managers.
• Provide input for improvements, tools, and processes.
• Coordinate sales preparation for commercial accounts and ensure data collection per SOP.
• Strategically align Cox products and services to client needs.

Skills

Communication skills

Leadership

Customer service

Problem solving

Interpersonal skills

Staff supervision

Safety awareness

Education

High School Diploma/GED

Bachelor’s degree in related discipline

Master’s degree (related field)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Commercial Services Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Commercial Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the locations supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods.

Responsibilities

• Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.
• Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
• Audit work completed by Commercial Account Administrators and Posting and Procurement dept for accuracy.
• Log audit discrepancies, providing opportunities for addressing trends with performance or system issues.
• Serves as a point person for resolution of customer issues in partnership with the Commercial Sales Team and Major Accounts.
• Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation.
• Collaborate with other departments, locations, commercial clients, and Manheim groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees.
• Communicate with managers on challenges, process changes, and new accounts.
• Provide input for improvements, diagnostic tools, and process.
• Coordinate and oversee the sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information as defined in the clients’ Standard Operating Procedures (SOP).
• Utilizing a deep understanding of the automotive business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.
• Cultivate and maintain positive relationships with commercial account representatives, their teams, and major commercial clients, including banks.
• Utilize strong relationships with commercial clients to address concerns, fulfill requests, and promote upselling of Cox Automotive services.
• Supervise staff in inventory management post pre-sale reconditioning and oversee the redemption process.
• May supervise the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.
• Develop and nurture team members’ strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning.
• Develop new commercial accounts and increase volume with existing customers through proactive outreach.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Minimum Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master’s degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• Candidate must have at least one year in a role of management/leadership.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Experience coaching and leading others preferred.
• Ability to foster productive and professional internal and external business relationships required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong ability to problem solve and de-escalate heated situations required.
• Strong organizational skills required.
• Good computer software skills necessary.
• Must possess basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations;
• Seven paid holidays throughout the calendar year;
• Up to 160 hours of paid wellness annually for their own wellness or that of family members;
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.