Commercial Service Manager

Snider Fleet Solutions; Baton Rouge (LA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Bonus opportunity

Medical, Dental, Vision

Company match 401(k)

PTO & Holidays

Career development

Job summary

Snider Fleet Solutions is seeking a Commercial Service Manager to lead daily direction and assign work orders to technicians, ensuring safety and quality of work. This role includes overseeing service operations, billing, and supporting sales with quotes and customer concerns.

The ideal candidate will have experience in commercial tire services, proficiency with MS Office and ERP systems, and a track record of leadership and reliability in a fast-paced shop environment.

Qualifications

• 2+ years of experience as a commercial tire technician
• 3+ years of experience assigning commercial service work orders to technicians
• Proficient in MS Office and able to learn other software (Maddenco, AS400, SAP, etc.)
• Commercial TIA certification (strongly preferred)
• Forklift Certification (or ability to obtain following employment)
• Valid Driver's License or state(s) equivalent and must be insurable to drive by company standards

Responsibilities

• Receive, create, assign, and monitor all service work orders to technicians
• Manage productivity of technicians, with a focus on monthly revenue goals
• Perform billing as needed, including reviewing completed work orders for accuracy
• Assist branch manager with maintaining up to date employee administrative files
• Provide sales staff support with service quotes, product look-ups, and any customer concerns
• Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs
• Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
• Conduct daily inspection of warehouse, service bays, trucks, and equipment
• Ensure proper branch opening and closing procedures are being followed

Skills

Leadership

Customer service

Multitasking

Analytical thinking

Reliability

Tools

Maddenco

AS400

SAP

Job description

Join Our Team as a Commercial Service Manager!

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are looking for a dynamic and results-driven Commercial Service Manager to provide the daily direction and distribution of work orders to technicians,provide oversight of work performed and ensure that proper safety procedures and processes are followed.

If you take pride in your work and are passionate about building teams and long-term relationships, we want you on our team! We go the extra mile in everything that we do!

We Offer:

• Competitive salary with bonus opportunity
• Comprehensive benefits package including Medical, Dental, Vision, and Employer-Paid Life & Short-Term Disability
• 401(k) with company match
• Paid Time Off (PTO) & Paid Holidays
• Opportunities for professional development, skill growth, and career advancement

Qualifications:

• 2+ years of experience as a commercial tire technician
• 3+ years of experience assigning commercial service work orders to technicians
• Proficient in MS Office and able to learn other software (Maddenco, AS400, SAP, etc.)
• Commercial TIA certification (strongly preferred)
• Forklift Certification (or ability to obtain following employment)
• Valid Driver's License or state(s) equivalent and must be insurable to drive by company standards

Key Responsibilities:

• Receive, create, assign, and monitor all service work orders to technicians
• Manage productivity of technicians, with a focus on monthly revenue goals
• Perform billing as needed, including reviewing completed work orders for accuracy
• Assist branch manager with maintaining up to date employee administrative files
• Provide sales staff support with service quotes, product look-ups, and any customer concerns
• Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs
• Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
• Conduct daily inspection of warehouse, service bays, trucks, and equipment
• Ensure proper branch opening and closing procedures are being followed

Skills and Abilities:

• Exemplary leadership, organizational, and time management skills
• Superior customer service and communication skills (both written and verbal) Ability to multi-task, work effectively under pressure and time constraints
• Demonstrate strong analytical thinking and business insight
• Reliable and dependable with self-initiative

Why Join Us? We value motivated individuals and are open to training the right candidate who demonstrates the skills, drive, and commitment to succeed! If you’re ready to grow your career in a supportive and dynamic environment, we’d love to hear from you!

Snider Fleet Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law