Commercial Senior Auto Claims Adjuster- Remote

CSAA; California (MO); Remote; USD 39,000 - 51,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

Mobilitas, created by CSAA Insurance Group, is seeking a Commercial Senior Auto Claims Adjuster to work remotely anywhere in the United States (excluding HI and AK). The role focuses on commercial auto claims, with Pacific Time zone alignment and heavy emphasis on handling claims from inception to resolution.

Responsibilities include evaluating damage, communicating with involved parties, and ensuring compliance while working a flexible schedule.

Qualifications

• High School Diploma or GED or 2+ years of virtual customer service experience.
• 1-2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster license for all applicable states or obtain within 90 days.

Responsibilities

• Manage a large inventory of claims from minor to moderate complexity.
• Answer inbound calls, open claims, and obtain loss details from involved parties.
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and GIG economy.
• Explain policy, coverage, and appropriate action; arrange payments for repairs, rental, towing, and storage.
• Document files, send correspondence, and communicate with all parties; review claims per SOPs.

Skills

Auto claims adjusting

Customer service

Bilingual a plus

Time management

Education

High School Diploma or GED

Adjuster license within 90 days

Job description

Commercial Senior Auto Claims Adjuster- Remote

R8027 Commercial Senior Auto Claims Adjuster- Remote (Open)

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Job Information

We're Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today's evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We're looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.

Hablas Espanol? Estamos buscando agentes de reclamaciones bilingues! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminologia de aseguranza en ingles y espanol.

We are actively hiring for a Commercial Senior Auto Claims Adjuster- Remote

Your Role:

We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region.

Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs.

Your Work:

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, acquire loss details from all involved parties and
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
• Explain policy, coverage, and appropriate course of action.
• Arrange and pay repair, rental, towing, total losses and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Work Schedule:

The expected schedule for this role is the ability to work any shift 7 days a week, 7:00 AM to 7:00 PM Pacific Time (PT).

Training Schedule:

• Paid virtual training starts on November 30th, 2026, and consists of a combination of classroom and on-the-job training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.

Required Experience, Education and Skills

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• 1-2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you?

• 3+ years of prior claims adjusting experience preferred.
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Bilingual a plus.
• Empathy, Adaptability, Time Management, Organization.
• Capability to complete training and perform the job in a remote setting as required.
• Strong computer navigation skills.
• Outstanding interpersonal skills.
• Ability to handle several tasks simultaneously.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition:

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Career Growth:

We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace:

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging:

An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability:

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail]

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Mobilitas is an equal opportunity employer.

The national average hourly rate for this position is $27.55-$30.61.

However, we have a location-based compensation structure.

Our salary ranges vary and are calculated based on work location.

The starting pay range for this position across all the states we hire in is $27.55-$36.81.

This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

Colorado Specific Job Range :$57,285.00 - $70,000.00

This job posting will be unposted on Fri, 30 Oct 2026.