Sr. Commercial Claims Manager, Non-Injury (Remote)

Mobilitas Insurance; Oklahoma; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Performance bonus

401(k) with company match

Flexible working location options

Job summary

A leading commercial insurance provider is seeking a Sr. Commercial Claims Manager to oversee the Non-Injury Claims Unit. The role includes strategic planning, team leadership, and ensuring compliance with insurance regulations. Candidates should have at least 5 years of management experience in claims, hold an Adjuster license, and have a background in non-injury claims teams. The position offers flexibility to work remotely, in hybrid settings, or in person while focusing on creating innovative solutions in the mobility space.

Qualifications

• 5+ years supervisory/management experience in claims.
• Must hold or obtain an Adjuster license within 90 days.
• Experience in non-injury claims teams is preferred.

Responsibilities

• Manage strategic plans for the Non-Injury Claims Unit.
• Lead and mentor supervisors and adjusters in the unit.
• Ensure compliance with claims handling and regulations.

Skills

Claims management

Leadership

Team mentoring

Strategic planning

Client relationship management

Education

BA/BS degree or equivalent

Bachelor’s degree in Business or Insurance

Job description

We’re Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what’s possible and use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast, and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We are actively hiring for a Sr. Commercial Claims Manager, Non‑Injury!

Your Role

Participates in the development of strategic plans and implements tactical plans for the Non‑Injury Claims Unit. Responsible for the development and direction of supervisors in the Non‑Injury Claims Unit, First Notice of Loss and service level standards. Accountable for developing goals and managing results within budget; responsible for controlling significant portions of loss and expense costs for the non‑injury claims organization relative to defense and indemnity of litigated claims. Ensures claims handling compliance with both Department of Insurance and all other regulatory requirements. Accountable for personnel activities, including coaching, mentoring, developing, hiring, training, performance and pay management, of Claims Service Manager and their direct reports. Could act as claims liaison for commercial clients to build and maintain relationships – has ultimate accountability for the business unit overall results.

Team Leadership & Development

• Manage and mentor a team of supervisors and claims adjusters, ensuring they embody accountability and are empowered to make claims authority decisions—such as approving or denying coverage and payments.
• Train and guide leadership on best practices for staff oversight and performance management.
• Drive talent development and succession planning initiatives to cultivate a high‑caliber team.

Client Relationship & Stakeholder Engagement

• Conduct regular meetings with external clients to understand their needs and build long‑lasting, trust‑based relationships.
• Serve as the primary liaison for strategic discussions, ensuring client satisfaction and insight‑driven improvements in claims processing.

Strategic Planning & Process Oversight

• Oversee and manage claims workflow, ensuring compliance, quality control, and optimum efficiency.
• Demonstrate strategic thinking in the development and implementation of claims handling procedures that align with the broader business objectives.

Financial Management

• Maintain oversight of budgets tied to rewards, recognition programs, and overtime, ensuring expenditures align with business goals and team performance.
• Propose and implement cost‑effective solutions to reduce attrition and avoid operational disruptions due to understaffing.

Operational Excellence

• Utilize data‑driven approaches to monitor team performance, implement improvement initiatives, and hold leaders accountable for results.
• Establish and enforce internal policies that reflect current market trends and client expectations in the dynamic mobility space.

Required Experience, Education And Skills

• BA/BS degree or equivalent combination of education and experience.
• 5+ years supervisory/management experience with expertise in handling/resolving claims related issues.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling the position as a condition of employment.

What Would Make Us Excited About You

• 2+ years experience leading leaders.
• Leadership experience within Non‑Injury claims teams as well as FNOL.
• Candidates with 3–5 years of experience specifically in the rideshare or mobility space are highly desired.
• A robust background in commercial claims along with a proven capacity to adapt to emerging markets.
• Certification CPCU, Associate in Claims, Associate in Management.
• Bachelor’s degree or higher in Business, Insurance, or a related field.

Mobilitas Careers

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Work Location

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in‑person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

Accommodations and Inclusion

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]. As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

EEO Statement

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. Mobilitas is an equal opportunity employer.