Commercial Sales Manager

exclaimer; Boston (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Generous paid time off

XFlex programme

Work from anywhere allowance

Enhanced parental leave

Job summary

Exclaimer, a global award-winning SaaS provider, is seeking a hands-on Sales Leader to run a team of 4–5 Account Executives in the Boston area. You will coach, develop, and drive pipeline across SMB segments, working closely with Marketing on ABM initiatives and ensuring disciplined discovery and forecasting.

This role emphasizes energy, culture, and accountability, with a three‑day-per‑week presence in our Boston office.

Qualifications

• Proven experience running a team of Account Executives in a SaaS environment.
• Genuine passion for coaching and developing early-career salespeople.
• Structured sales methodology with discovery, value articulation, and pipeline management.
• Experience in Microsoft 365 or Cloud ecosystem is a strong advantage.
• Comfortable with Salesforce for management and forecasting.
• Presence that lifts the room and sets a positive cultural tone.

Responsibilities

• Lead and coach a team of Account Executives at varying levels of experience with emphasis on development.
• Create and sustain a high-energy, collaborative team culture and celebrate wins.
• Run regular 1:1s, call reviews, and deal coaching sessions to improve performance.
• Collaborate on campaign execution, ABM activity, and lead follow-up.
• Own the team's pipeline health with Salesforce hygiene and forward-looking performance view.
• Report on activity, conversion metrics, and early-stage pipeline progress.
• Be present: this role is based in our Boston office three days per week.

Skills

Team leadership

Coaching

Sales methodology

Discovery

Pipeline management

ABM coordination

Forecasting

Presence and culture

Tools

Salesforce

Job description

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.

We’re officially Great Place To Work Certified™

Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work® UK | Great Place to Work® USA

About the opportunity

The role

This is a hands-on leadership role for someone who still loves being close to the action. You'll be running a team of 4–5 Account Executives, owning their day-to-day development, coaching activity, and collective performance.This isn't a role for someone who wants to manage from a distance. We want a player-coach who brings energy to the floor, sets the tone, and genuinely invests in making the people around them better.The team owns the full sales cycle, from inbound qualification and outbound prospecting through to close, working closely with Marketing on ABM and campaign follow-up.They operate in the SMB space, managing pipeline in Salesforce and running structured, discovery-led conversations with Cloud and Microsoft 365 buyers. Your job is to make this team excellent.

What you’ll be doing

• LeadingandcoachingateamofAEsatvaryinglevelsofexperience,withastrongemphasisonstructuredskillsdevelopment—particularlyarounddiscovery,qualification,objectionhandling,andpipelinediscipline.
• Creatingandsustainingahigh-energy,competitive,butgenuinelycollaborativeteamculture.Thekindofenvironmentwherepeoplepusheachotherandcelebratewinstogether.
• Runningregular1:1s,callreviews,anddealcoachingsessionsthattranslatedirectlyintorepimprovementandpipelinequality.
• Workingcollaborativelytoalignoncampaignexecution,ABMactivity,andleadfollow-up.
• Owningtheteam'spipelinehealth—ensuringaccurateSalesforcehygieneandaforward-lookingviewofperformanceagainsttargets.
• Reportingonteamactivity,conversionmetrics,andearly-stagepipelineprogress,withbothqualitativeandquantitativeinsight.
• Beingpresent.ThisroleisbasedinourBostonofficethreedaysperweek—thekindofenergyyouwanttocreateneedstobefeltintheroom.

What we’re looking for

• ProvenexperiencerunningateamofAccountExecutivesinaSaaSenvironmentisessential.
• Agenuinepassionforcoachinganddevelopingearlier-careersalespeople.Yougetenergyfromwatchingyourteamgrow,notjustfromyourowndeals.
• Strongcommandofstructuredsalesmethodology—discovery,valuearticulation,pipelinemanagement.Youcanmodelwhatgreatlookslikeandbreakitdownforothers.
• ExperienceinaMicrosoft365orCloudecosystemisastrongadvantage—ourbuyersaretypicallyITleadersandCloudApplicationdecision-makers.
• ComfortablewithSalesforceasbothamanagementandforecastingtool.
• Thekindofpresencethatliftsaroom—yousettheculturaltoneasmuchasthecommercialone.

At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.

• Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood.
• Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes.
• We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts.
• Wherever you're based, you'll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond.

At Exclaimer, inclusion is more than a policy - it’s part of who we are.

We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via [e-mail] to let us know.