Commercial Resolution Officer III (Workout)

First Citizens Bank; Raleigh (NC); Hybrid; USD 125,000 - 155,000; Full time

Job summary

First Citizens Bank is seeking a seasoned loan resolution professional to manage a portfolio of complex commercial and SBA credits in Raleigh, NC. The role requires evaluating credit risk, financial statements and collateral to shape resolution strategies.

You will negotiate with borrowers and counsel to minimize losses while ensuring timely status changes and reporting to management. The position emphasizes regulatory knowledge, restructuring, and collaboration with risk and collections teams.

Qualifications

• Bachelor's degree plus 6 years of experience in Commercial Resolution or distressed assets.
• Alternatively, HS diploma plus 10 years of relevant experience in workouts or special assets.

Responsibilities

• Manage a complex portfolio of commercial and SBA substandard loans, developing resolution strategies.
• Evaluate credit risk, financials, and collateral; approve modifications and renewals as needed.
• Coordinate with borrowers, counsel and parties to resolve problem credits while minimizing losses.
• Maintain portfolio reviews and report findings to management; support annual reviews with analysts.

Skills

Risk Assessment

Financial Analysis

Communication

Credit Analysis

Critical thinking

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

The ideal candidate will be able to work a hybrid schedule at our Raleigh, NC office located at 100 East Tryon Rd. However, we will consider fully remote work for highly qualified candidate.

Responsibilities & Qualifications

At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates. For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.

This position manages a complex loan portfolio of problem relationships. Evaluates credit risk, financial statements, and loan collateral to develop and execute resolution strategies. Approves modifications, renewals, or other status changes to restructure loans appropriately after evaluations. Coordinates with borrowers, legal counsel, and other key parties to resolve problem credits while minimizing losses. Maintains a functional portfolio review process to identify and recommend status changes in a timely and accurate fashion. Effectively communicates recommendations and reporting to Bank management.

Duties & Responsibilities

Portfolio Management - Manages an assigned portfolio of complex commercial, business, or Small Business Administration substandard graded relationships, building an adequate credit profile to determine initial and long-term resolution strategy. Evaluates loan documentation, credit analysis, and financial information to identify weaknesses that require immediate attention. Creates or revises existing resolutions strategies. Approves modifications, forbearance agreements, and renewals. Identifies and documents troubled debt restructures, recommending status changes as appropriate. Works directly with borrowers, Bank counsel, and other appropriate parties to negotiate and resolve problem credits. Influences the market team for support on resolution strategies, and collaborates with analysts on annual reviews.

Loan Expertise - Remains current on regulations, compliance requirements, Bank policies, and procedures. Exhibits a thorough knowledge of current bankruptcy laws, loan impairment process, and restructure strategies. May serve as a resource to wider business units on the appropriate structuring and monitoring of loan portfolios.

Reporting - Monitors assigned portfolios to report losses or significant changes. Records all actions, conversations, and financial information in department portfolio or loan management system. Presents cases to Special Assets Committee as needed.

Business Support - Manages credit, operational, reputational, regulatory, and legal risks related to personal interactions, customer transactions and financial exposures. May serve on review teams or assist with department training efforts.

Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Commercial Resolution, Special Assets, Destressed Loans, and/or Workout

Preferred Area Of Experience

Bachelor’s Degree with at least 5 years’ experience in managing a portfolio of Substandard grade credits (special assets / workout / distressed loans) with at least 4 years’ experience with managing a $75+MM portfolio size, preferably with a Bank with at least $100B in assets

Position Specific Skills

• Risk Assessment
• Financial Analysis
• Communication (Written and Verbal)
• Credit Analysis
• Critical thinking skills

Additional Information

This job posting is expected to remain active for 7 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $125,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.