Commercial Refrigeration Support Specialist
EPTA GROUP
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Qualifications
- Deep experience in commercial refrigeration and HVACR systems.
- 5+ years of experience in commercial refrigeration service.
- Universal EPA 608 Certification required.
Responsibilities
- Oversee equipment installation and coordinate warranty work.
- Provide expert-level technical support and training.
- Drive financial performance through parts sales.
Skills
Education
Tools
Job description
Join to apply for the Commercial Refrigeration Support Specialist role at EPTA GROUP
1 day ago Be among the first 25 applicants
Join to apply for the Commercial Refrigeration Support Specialist role at EPTA GROUP
Get AI-powered advice on this job and more exclusive features.
Job Description
Job Description
This Technical Sales Support III position is with Kysor-Warren Epta, part of the global Epta Group. In this pivotal role, you will oversee equipment installation, coordinate warranty work, and provide expert-level technical support and training. Be a key contributor to customer satisfaction, product performance, and the advancement of refrigeration technology.
Your contribution:
Conduct delivery and installation inspections and manage equipment start-ups.
Coordinate and monitor warranty work, including selecting and managing external vendors.
Analyze technical field issues and recommend effective resolution methods.
Ensure accuracy in processing warranty claims and handling returned materials.
Support regional, zone, and national account managers with field-based technical issues.
Investigate, report, and resolve complex customer technical inquiries.
Present critical customer situations and potential improvements to management.
Identify product improvement opportunities based on direct customer feedback.
Participate in plant visits for training, product development, and service enhancements.
Drive financial performance through parts sales and on-site surveys.
Provide expert-level phone support for both current and legacy equipment.
Your journey:
You bring deep experience in the commercial refrigeration field and a strong understanding of HVACR systems. You thrive on solving complex technical issues and delivering top-tier customer support.
Additionally, you have the following:
A two-year HVACR degree.
At least 5 years of experience in commercial refrigeration service.
Strong product knowledge and prior project management experience.
Proficiency in Excel, Word, Adobe Acrobat, and AS400.
Universal EPA 608 Certification.
You’re known for your:
Excellent communication and customer service skills.
Strong organizational and multitasking abilities.
Analytical mindset and ability to troubleshoot field issues.
Knowledge of warranty processes and vendor management.
What defines you:
Team player – You work well with others and help build a collaborative spirit.
Effective communicator – You express yourself clearly in both written and verbal formats.
Detail-oriented – You consistently follow instructions and ensure accuracy.
Reliable – You’re punctual and consistently dependable.
Innovative – You support new and improved methods and technologies.
Results-driven – You set high goals and work diligently to exceed them.
Well-organized – You plan work effectively and allocate resources efficiently.
Why work for Epta:
At Epta, we believe in investing in our people. You’ll enjoy:
A permanent role with exposure to cutting-edge technology and a forward-thinking workplace.
Ongoing training through Epta Academy and our network of expert partners.
Flexibility through hybrid and remote work options with full technical support.
A balanced approach to work and life through flexible scheduling.
Opportunities to give back via our community outreach and volunteering initiatives.
Our story:
The Epta Group is a worldwide leader in innovative commercial refrigeration solutions. From supermarkets to restaurants and cafés, we support businesses across the globe with sustainable cooling technologies. With more than 8,000 employees across our global network, we’re committed to innovation, collaboration, and environmental stewardship.
We celebrate diversity and welcome applicants from all backgrounds—because we know our greatest strength is our people.
Ready to make your mark? Apply now and help shape the future of refrigeration with Epta.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionManagement and Manufacturing
- IndustriesMachinery Manufacturing
Referrals increase your chances of interviewing at EPTA GROUP by 2x
Laurel, MT $50,000.00-$150,000.00 1 month ago
Yellowstone County, MT $85,000.00-$145,000.00 1 week ago
Greater Billings Area $70,000.00-$90,000.00 3 months ago
Billings, MT $68,000.00-$156,400.00 2 weeks ago
Greater Billings Area $70,000.00-$95,000.00 3 weeks ago
Billings, MT $50,000.00-$150,000.00 1 month ago
Bozeman, MT $150,000.00-$300,000.00 19 hours ago
Bozeman, MT $50,000.00-$150,000.00 1 day ago
Missoula County, MT $50,000.00-$150,000.00 1 day ago
Montana, United States $55,000.00-$65,000.00 2 weeks ago
Helena, MT $150,000.00-$300,000.00 19 hours ago
Helena, MT $10,000.00-$20,000.00 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
