Commercial Product Manager, Senior

FIS Management Services; Jacksonville (FL); On-site; USD 150,000 - 240,000; Full time

Job summary

FIS is seeking a Commercial Product Manager Senior to shape the future of fraud prevention and digital identity. You will lead AI-native agent-driven platforms, collaborate with partners like Anthropic, Socure, Sardine, and broader ecosystems, and drive end-to-end product strategy across identity, onboarding, and real-time fraud decisioning.

Join a team at the intersection of fraud, identity, data, and AI to reduce fraud, increase trust, and deliver scalable solutions for financial institutions

Qualifications

• Experience leading complex enterprise/B2B products in fintech, fraud, or identity

Responsibilities

• Own a cohesive product strategy across digital identity, onboarding, and fraud prevention.
• Define how AI agents and autonomous decisioning systems transform fraud detection and identity confidence.
• Establish a unified fraud and identity strategy that strengthens every FIS product and extends beyond core platforms.
• Translate evolving fraud patterns into scalable, explainable, and high-performing solutions.
• Own end-to-end product delivery from concept through commercialization and deployment across channels.

Skills

Product strategy

AI & fraud domain

Enterprise/B2B product

Leadership

Job description

About the Role

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

This is not a typical product role.

As a Commercial Product Manager Senior , you will help define the future of fraud prevention and digital identity -working with one of the largest and richest financial data sets in the world to deliver next-generation solutions across identity, onboarding, and real-time fraud decisioning.

You will lead the shift from fragmented point solutions to AI-native, agent-driven platforms -where intelligent agents continuously assess identity, monitor behavior, and act in real time to stop fraud before it happens.

This role sits at the intersection of fraud, identity, data, and AI , including collaboration with leading AI innovators such as our public partnership with Anthropic , as we bring advanced agent capabilities into real-world financial systems.

A defining aspect of this role is leveraging FIS's partner ecosystem -working closely with industry leaders such as Socure, Sardine, and other best-in-class providers -to shape a unified strategy that maximizes the strengths of both FIS and its partners.

Your mission: stop fraud earlier, establish trust faster, and reduce friction for legitimate customers -while combating increasingly sophisticated threats like account takeover, identity fraud, social engineering, and payment scams.

This is a rare opportunity to:

Work with unmatched financial and identity data at global scale

Shape how AI agents are deployed in real-time fraud systems

Influence build vs. buy strategy across a global platform and partner network

Deliver solutions that any financial institution can adopt-whether or not they run on FIS core systems

What You Will Be Doing

Define the Future of Fraud & Identity (Strategy & Vision)

• Own a cohesive product strategy across digital identity, onboarding, and fraud prevention
• Define how AI agents and autonomous decisioning systems transform fraud detection and identity confidence
• Establish a unified fraud and identity strategy that strengthens every FIS product and extends beyond core platforms
• Translate evolving fraud patterns into scalable, explainable, and high-performing solutions

Leverage the Ecosystem (Build vs. Buy Leadership)

• Own build vs. buy vs. partner decisions across fraud and identity capabilities
• Partner deeply with leading vendors such as Socure, Sardine, and others to shape joint strategy and roadmap alignment
• Identify where FIS should differentiate vs. orchestrate , maximizing the value of the broader ecosystem
• Ensure FIS delivers a best-in-class, integrated stack , not just standalone products

Build AI-Native, Agent-Driven Systems

• Design and deliver agent-based workflows that continuously evaluate identity risk and fraud signals
• Partner with engineering, data science, and AI partners (including Anthropic) to operationalize production-grade agent capabilities
• Move beyond static rules to adaptive, learning systems that evolve with emerging threats
• Ensure every decision is transparent, explainable, and operationally actionable

Drive Measurable Outcomes Through Data

• Define and track success across fraud loss reduction, approval rates, customer friction, and operational efficiency
• Enable continuous experimentation (A/B testing, model tuning, agent refinement)
• Improve signal quality and decision precision , reducing false positives while increasing fraud capture
• Leverage large-scale financial and identity data to continuously refine performance

Deliver at Scale

• Own end-to-end product delivery-from concept through commercialization
• Build solutions that operate in real time across channels and customer journeys
• Ensure solutions are modular and deployable across any financial institution , regardless of core provider
• Partner with go-to-market teams on pricing, packaging, and enablement

Collaborate Across a Global Ecosystem

• Serve as a key product partner to internal teams and external AI and fraud/identity partners
• Align strategy across platform, partner, and product teams
• Support strategic client conversations by articulating how FIS + its ecosystem delivers differentiated outcomes

What You Will Need

Product Leadership

• Experience managing complex enterprise or B2B products , ideally in fintech, fraud, or identity
• Proven ability to own strategy, execution, and measurable outcomes end-to-end
• Ability to operate across large, matrixed organizations and partner ecosystems

Fraud & Identity Expertise

• Strong understanding of fraud typologies (ATO, identity fraud, scams, payments fraud)
• Familiarity with identity verification and risk signal providers (experience with Socure, Sardine, or similar platforms is a strong plus )
• Ability to translate evolving threats into data-driven p