Commercial Pest Control Field Supervisor

JP McHale Pest Management LLC; United States; Sur place; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) match

Weekly pay

Direct paycheck deposits

Paid holidays

Paid time off

Referral bonuses

Résumé du poste

JP McHale Pest Management LLC in Buchanan, NY is seeking a Commercial Pest Control Field Supervisor to lead a team of 10+ technicians and own the service delivery for the branch.

You will recruit, train, schedule routes, optimize tech utilization, ensure safety compliance, and maintain customer satisfaction. Strong customer service and 3–5 years in field management are required; PestPac knowledge is a plus.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• 2+ years customer service experience.
• 3–5+ years managing a field team.
• Experience with PestPac software a plus.
• Proficiency with Microsoft Office.

Responsabilités

• Recruit, hire, train, and lead a service team of technicians.
• Identify/implement scheduling to ensure adequate coverage for peak volume periods.
• Efficiently schedule routes for field technicians.
• Route Optimization managed daily yielding a 70+% tech utilization.
• Appropriately Performance Manage service team employees.
• Lead regularly scheduled meeting with service team and coach workers.
• Respond to field technician questions and coach through difficult client situations.
• Ensure team members meet KPIs and take corrective action as needed.
• Ensure technicians adhere to OSHA/FIFO policies and procedures.
• DEC liaison ensuring proper compliance and technician certifications.
• Communicate with customers to ensure satisfaction and discuss additional services.
• Build long-term relationships with customers to tailor solutions.
• Operate company provided vehicle safely and responsibly.
• Product selection for required treatments.
• Efficient use of materials and waste minimization under 5% revenue.
• Miscellaneous duties as assigned.

Connaissances

Customer service

Leadership

Team management

Scheduling

Communication

Formation

High School Diploma or GED

Outils

PestPac Software

Microsoft Office

Description du poste

Job Description:

Commercial Pest Control Field Supervisor

Location: Buchanan, NY Reports to: Branch Manager Pay: $65,000 - $75,000 annual DOE

Position Overview

The Field Supervisor is responsible for leading and managing a team of field technicians with the goal of delivering exceptional customer experience. The Field Supervisor owns all aspects of service required of the branch. The Field Supervisor will be responsible for a service team consisting of about 10+ field technicians. All aspects related to Pest Control Technicians completing their jobs in a high manner will fall under the umbrella of the Field Supervisor.

Duties/Responsibilities:

• Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers.


• Identify/implement scheduling to ensure adequate coverage for peak volume periods.


• Efficiently schedule routes for field technicians.


• Route Optimization managed daily yielding a 70+% tech utilization.


• Appropriately Performance Manage service team employees.


• Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees.


• Respond to field technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed.


• Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention.


• Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services.


• DEC liaison ensuring proper compliance and technician certifications.


• Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate.


• Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs.


• Operate company provided vehicle in a safe manner.


• Product selection for required treatments.


• Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue.


• Proper material pick-up & discarding of used materials.


• Performs miscellaneous job-related duties as assigned.

Experience, Education, and Skills Required

• High School Diploma or GED


• Valid Driver’s License


• Strong customer service orientation, with two plus years previous experience in a customer service role


• 2+ Years background in Pest Control, Termite, and/or Wildlife control


• 3 - 5+ Years managing a field team


• Experience with PestPac Software a plus


• Proficiency with necessary technology, including Microsoft Office Suite

Why work for JP McHale Pest Management?

We offer:

HEALTH BENEFITS

• Medical, dental and vision coverage


• Company-paid life insurance


• Company-paid short-term disability


• Optional supplemental benefits


• Enrollment eligibility begins first of the month following date of hire

FINANCIAL ASSURANCE

• 401(k) plan with company match


• Weekly pay


• Convenient direct paycheck deposit


• Team Member reward and recognition program

AND MORE

• Eight (8) paid holidays


• Paid Time Off


• Team Member referral bonuses


• Opportunities to participate in community events

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!

**Equal Opportunity Employer**

** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. **