Commercial Parts Specialist

Hino of Columbia; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Hino of Columbia is seeking a Commercial Parts Specialist to assist customers in person, by email, and by phone. The role involves locating parts, coordinating pickup, delivery, and installation, and maintaining accurate inventory levels.

The position emphasizes strong communication, problem-solving, and professional presentation in a fast-paced retail environment. Training and growth opportunities are offered.

Qualifications

• High school diploma or GED required.
• Experience in related fields preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Monitor inventory and report discrepancies to Parts Manager.
• Update customers on promotions and new products.
• Assist customers with pickup of heavy or oversized items.
• Explain product warranties and handle order status inquiries.
• Arrange pickup, delivery, or installation of parts and accessories.

Skills

Customer service

Communication skills

Inventory management

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Commercial Parts Specialist

Full Time Technical Columbia, SC, Columbia, SC, US

Position Summary:

The Commercial Parts Specialist has a broad knowledgeofcommercial truck parts andaccessories. He or she can accurately answercustomer questions and satisfy any customer requirements in person, through email or on the phone. Inaddition,he or she would locate commercial truck parts within the current inventoryor from other sources online orthroughvendors or internal dealerships and arrange them for pickup,deliveryand or installation. He or she will also be responsible for monitoring parts inventoryto ensure that what is needed is on hand. Inaddition,he or she will be responsible for communicating with customers regarding the status of their orders, and any other issuesor questions they might ask.

Essential Duties and Responsibilities:

• Monitors parts inventory and reports discrepancies to Parts Manager
• Updates customers on all current promotions and promotes all new products
• Monitors retail zone and replenishes stocking levels of products on display and reports out of stock products in the retail zone immediately tothe Parts Manager
• Maintains professional appearance of the retail zone
• Greets walk-in customers in a friendly manner and acknowledges their presence if they are on a phone call
• Assists customers with pickup of heavy or oversized products when necessary
• Collects payment for special order parts prior to ordering
• Advises customers on warranty of products
• Exhausts all resources to fulfill customer demand
• Records lost sales when customer demand cannot be filled
• Advises customers about any back orders or delays to their orders
• Contacts customers when their order has been received
• Ensures customer accounts are invoiced accurately
• Attends all department meetings and huddles on time
• Locate parts and accessories and arrange for pick-up, delivery and or installation
• Maintain up-to-date knowledge of all vehicles, accessories and promotions
• Maintain personal work area in a clean and organized manner
• Monitor parts inventory and maintain storage area in good condition
• Perform other duties as assigned

Qualifications:

• High school or GED required
• Previous work experience in related fields preferred
• Working knowledge of the industry
• Excellent communication skills, customer service skills, and problem-solving skills
• Ability to maintain composure during high stress situations
• Strong organizational skills
• Highly professional and dependable
• Strong computer and internet skills

Hino of Columbia coming soon! 100 plus years in business!