Commercial P&C Account & COI Specialist

Firefalls Insurance Services Llc; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Firefalls Insurance Services Llc is seeking an experienced Commercial Lines Account Coordinator / Support Specialist to provide back-office support for commercial P&C operations. The role focuses on renewal processing, endorsements, COIs, ACORD forms, and accurate policy record maintenance.

Responsibilities include drafting professional correspondence with clients and underwriters, coordinating endorsement requests, and ensuring timely processing and documentation across the agency management

Qualifications

• 3+ years of experience in commercial P&C insurance processing or back-office brokerage roles.
• Experience supporting a U.S.-based agency is preferred.
• Bachelor’s or Master’s degree in finance or related field may be considered.

Responsibilities

• Process renewals and ensure timely completion and delivery of renewal materials.
• Coordinate endorsements and maintain policy records with accuracy.
• Prepare and issue COIs; respond to client and underwriter inquiries.
• Prepare and review ACORD forms 25, 27, 28, 125, 126, 130, 140.
• Maintain organized records in the agency management system for renewals and account activity.

Skills

ACORD forms

NowCerts

Applied Epic

AMS360

HawkSoft

English communication

P&C insurance processing

Renewal processing

COI preparation

E-Sign workflows

Education

Master’s degree in Finance or related field

Tools

NowCerts

Applied Epic

AMS360

HawkSoft

Job description

Firefalls Insurance Services Llc is seeking an experienced Commercial Lines Account Coordinator / Support Specialist to provide back-office support for commercial P&C operations. The role focuses on renewal processing, endorsements, COIs, ACORD forms, and accurate policy record maintenance.

Responsibilities include drafting professional correspondence with clients and underwriters, coordinating endorsement requests, and ensuring timely processing and documentation across the agency management