Commercial Lines Account Coordinator/Support Specialist

Firefalls Insurance Services Llc; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Firefalls Insurance Services Llc is seeking an experienced Commercial Lines Account Coordinator / Support Specialist to provide back-office support for commercial P&C operations. The role focuses on renewal processing, endorsements, COIs, ACORD forms, and accurate policy record maintenance.

Responsibilities include drafting professional correspondence with clients and underwriters, coordinating endorsement requests, and ensuring timely processing and documentation across the agency management

Qualifications

• 3+ years of experience in commercial P&C insurance processing or back-office brokerage roles.
• Experience supporting a U.S.-based agency is preferred.
• Bachelor’s or Master’s degree in finance or related field may be considered.

Responsibilities

• Process renewals and ensure timely completion and delivery of renewal materials.
• Coordinate endorsements and maintain policy records with accuracy.
• Prepare and issue COIs; respond to client and underwriter inquiries.
• Prepare and review ACORD forms 25, 27, 28, 125, 126, 130, 140.
• Maintain organized records in the agency management system for renewals and account activity.

Skills

ACORD forms

NowCerts

Applied Epic

AMS360

HawkSoft

English communication

P&C insurance processing

Renewal processing

COI preparation

E-Sign workflows

Education

Master’s degree in Finance or related field

Tools

NowCerts

Applied Epic

AMS360

HawkSoft

Job description

Job Purpose

The Commercial Lines Account Coordinator / Support Specialist will provide back-office support for commercial P&C insurance operations, working closely with clients, underwriters, and internal teams. The role will be responsible for renewal processing, endorsement coordination, Certificates of Insurance (COIs), ACORD forms, professional correspondence, and maintaining accurate policy records.

Key Responsibilities

Renewal Processing

• Track, create, and process renewal E-Sign documents and payment links.
• Ensure all renewal documentation is accurate and delivered ahead of policy expiration dates.
• Monitor renewal timelines and follow up on pending requirements.

Client & Underwriter Correspondence

• Draft, proofread, and manage professional email communication with clients and underwriters.
• Ensure all correspondence is clear, grammatically correct, accurate, and professionally written.
• Coordinate follow-ups and maintain timely communication on policy-related matters.

Endorsement Requests

• Prepare, submit, and track endorsement requests with insurance carriers.
• Follow up with carriers to ensure timely processing and accurate policy updates.
• Maintain proper records of endorsement activity.

Certificates of Insurance (COIs)

• Create and issue Certificates of Insurance (COIs) accurately and promptly.
• Respond to client and third-party requests while ensuring information is complete and accurate.

ACORD Forms & Documentation

• Prepare and review ACORD Forms 25, 27, 28, 125, 126, 130, and 140.
• Demonstrate a strong working knowledge of form requirements and supplemental applications across commercial liability lines.
• Maintain organized and up-to-date records in the agency management system for renewals, endorsements, COIs, and other account activities.

Desired Candidate Profile

• Experience with agency management systems such as NowCerts, Applied Epic, AMS360, HawkSoft, or similar platforms.
• Prior experience working remotely with a U.S.-based insurance brokerage or MGA will be preferred.
• Familiarity with commercial liability coverage lines such as General Liability (GL), Umbrella, Excess, and related products.
• Strong ability to work independently while maintaining accuracy and service standards.

Required Skills & Competencies

• Flawless written and spoken English with excellent grammar, spelling, and professional communication.
• Hands-on knowledge of ACORD forms and standard commercial liability documentation.
• Commercial P&C insurance processing experience.
• Renewal processing and endorsement management.
• COI preparation and issuance.
• E-Sign package and payment-link creation/troubleshooting.
• Strong attention to detail and accuracy under deadline pressure.
• Strong organizational and follow-up skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work during U.S. business hours: 10:30 PM6:30 AM IST, with a 1-hour break.

Experience & Education

• 3+ years of experience in commercial P&C insurance processing, account support, or a similar back-office brokerage role, preferably supporting a U.S. agency.
• A Master’s Degree in Finance or a related field may be considered where relevant to the role requirements.
• Good computer proficiency is mandatory.