Commercial Order Coordinator

Danfoss; Loves Park (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) access

Annual bonus

Paid vacation

Insurance

Job summary

Danfoss is seeking a Commercial Order Coordinator to manage orders from entry to fulfillment in our ERP system, ensuring accuracy and timely communication with customers and internal teams.

You will coordinate with Sales, Supply Chain, Manufacturing, Procurement, Logistics, and Customer Service to optimize order visibility, support product availability, and drive operational excellence across the business.

Qualifications

• Bachelor's degree in Business or related field or equivalent experience.
• Experience with ERP systems and MS Office (Excel/Outlook/Word).
• Strong communication and collaboration with global cross-functional teams.
• Excellent organizational, analytical and problem-solving abilities.
• Proactive, customer-focused mindset with ability to work independently or in a team.

Responsibilities

• Manage customer orders from entry through fulfillment in the ERP system.
• Provide proactive order status updates and resolve issues; be a trusted contact for internal and external customers.
• Coordinate supply and inventory for resale products and spare parts with Supply Chain/Procurement/Manufacturing.
• Support commercial activities: quotation preparation, shipment coordination, returns/credits, and order documentation.
• Partner with cross-functional teams to identify process improvements and enhance customer experience.

Skills

ERP experience

Microsoft Office

Strong communication

Organizational skills

Collaboration

Education

Bachelor's degree in Business or related field

Associate degree or equivalent experience

Tools

ERP systems

Microsoft Office (Excel/Outlook/Word)

Job description

The Impact You'll Make

As our Commercial Order Coordinator, you will play a vital role in helping customers around the world receive the products they need when they need them. By ensuring accurate order management and clear communication, you will directly contribute to a positive customer experience and efficient business operations.

In this role, you will be a key connection point between Sales, Supply Chain, Manufacturing, Procurement, Logistics, and Customer Service teams. Your work will improve order visibility, support product availability, and help drive operational excellence across the business.

If you enjoy solving problems, coordinating across teams, and delivering outstanding customer support in a fast-paced environment, this is an opportunity to make a meaningful impact every day.

What You’ll Be Doing

• Manage customer orders from entry through fulfillment, ensuring all order information is accurate, complete, and maintained within the ERP system.
• Provide proactive support by communicating order status, resolving issues, expediting requests, and serving as a trusted contact for both internal and external customers.
• Coordinate supply and inventory for resale products and spare parts by working closely with Supply Chain, Procurement, and Manufacturing teams to support customer demand.
• Support commercial activities through quotation preparation, shipment coordination, returns and credits processing, and order-related documentation.
• Partner with cross-functional teams to identify process improvements, enhance operational efficiency, and help deliver an exceptional customer experience.

What We're Looking For

• Bachelor's degree in Buisness, or relevant field; OR, experience in customer service, order management, sales support, or related business functions, combined with an associate degree or an equivalent combination of education and relevant experience.
• Experience with ERP systems and proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with the ability to quickly learn new tools and technologies.
• Strong communication and collaboration skills with the ability to build relationships and effectively work with customers and global cross-functional teams.
• Excellent organizational, analytical, and problem-solving abilities, including strong attention to detail and the ability to manage multiple priorities.
• A proactive and customer-focused mindset, with a commitment to continuous improvement and the ability to work successfully both independently and as part of a team.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are

The US base salary range for this full-time position is $55,000- $75,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

You’ll receive benefits like 401(K) access, annual bonus, paid vacation, insurance, and more. These vary by country and contract, but they’re worth asking about, we think they’re pretty great. This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Join Danfoss Drives and become part of a team making a significant impact in energy efficiency and electrification. As a global leader in power conversion solutions, we are committed to sustainability, exceptional quality, and fostering an inclusive work environment. Our technology powers industries worldwide and supports global decarbonization efforts. Engineer a better future with Danfoss, where meaningful change begins with you!

Ready to Make a Difference

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.