Commercial Ops Leader: Build & Scale AI-Driven Deals

Skillsoft; United States; On-site; USD 215,000 - 235,000; Full time

Job summary

Skillsoft is seeking a Senior Director, Commercial Operations to design and build end-to-end commercial processes, analytics, and systems. You will own and run core processes, lead a team, and drive speed and quality in pricing, discounting, and deal data analysis.

The role requires 12+ years in strategic transformation within SaaS/PaaS, plus hands-on process and technology experience. Location is Boston, MA or East Coast with up to 20% travel.

Qualifications

• 12+ years of strategic transformation experience with analytical process, technology and business experience in SaaS or PaaS environments.
• 2+ years leading a team and driving outcomes.
• Hands-on process & technology business experience.
• Robust knowledge of the Commercial-space with exposure to deal desk, contracts, pricing systems, as well as Configure, Price, Quote (CPQ).
• Strong modeling and analytics ability with change execution in live operations.
• Polished written and verbal communication & collaboration skills with Executive Presentation skills.

Responsibilities

• Assess end-to-end commercial processes, policies, and resources across the deal lifecycle, and design and document the future state, including pricing, discount, and conversion analytics.
• Define enabling systems requirements and support implementation across CPQ, approval workflows, and contract lifecycle, with AI as a radical enabler of process speed and productivity.
• Support pilots in live operations and refine designs based on results; may flex across adjacent initiatives early before moving full-time into the function.
• Responsible for owning and running core commercial processes within the function as process owner and subject‑matter expert, managing exception handling and driving continuous improvement in speed and quality.
• Deliver ongoing pricing, discount, and deal data evaluations that inform commercial decisions and policy.

Skills

Strategic transformation

Analytical process

Team leadership

Process & technology experience

CPQ & pricing systems

Executive communication

Education

MBA or advanced degree in quantitative/business field

Tools

CPQ

Job description

Skillsoft is seeking a Senior Director, Commercial Operations to design and build end-to-end commercial processes, analytics, and systems. You will own and run core processes, lead a team, and drive speed and quality in pricing, discounting, and deal data analysis.

The role requires 12+ years in strategic transformation within SaaS/PaaS, plus hands-on process and technology experience. Location is Boston, MA or East Coast with up to 20% travel.