Commercial Operations Support Supervisor

Batteries Plus; Town of Hartland (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Batteries Plus is seeking a Commercial Operations Support Supervisor to lead the day-to-day operations of our Commercial Sales Coordinator and National Accounts Coordinator teams. You will oversee order management, reporting, and account implementation while coaching and developing your people to drive continuous process improvement.

In this role you’ll partner with Accounting, Sales, and Product teams to ensure accurate orders, timely resolutions, and scalable workflows.

Qualifications

• Associate's degree in Business or related field is required.
• 4+ years of experience in sales operations, order management, or customer service.
• 2+ years of supervisory or team lead experience.
• Strong problem-solving and troubleshooting skills.
• Proficient in Microsoft Office, Google Suite, or similar software platforms.
• Highly organized with strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines with urgency.
• Strong data entry skills and comfort with alpha-numeric systems.

Responsibilities

• Oversee daily order management processes, ensuring accuracy and efficiency.
• Manage escalated customer issues and coordinate resolutions across teams.
• Support account implementation and ongoing customer relationship management.
• Develop and maintain SOPs to drive consistency and service quality.
• Partner with Accounting, Sales, and Product teams for seamless operations.
• Provide coaching, mentorship, and performance feedback to team members.
• Lead onboarding and training to support team growth.

Skills

Problem-solving

Attention to detail

Data entry

Time management

Education

Associate's degree in Business or related field

Tools

Microsoft Office

Google Suite

Job description

Batteries Plus is looking for a Commercial Operations Support Supervisor to lead the day-to-day operations of our Commercial Sales Coordinator and National Accounts Coordinator teams. In this role, you'll oversee order management, reporting, and account implementation while supporting your team through coaching, training, and continuous process improvement. If you enjoy driving efficiency and helping others succeed, this is your opportunity to make a direct impact on our growing Commercial Sales organization.

What You'll Do

• Oversee daily order management processes, ensuring accuracy, efficiency, and compliance with company standards.
• Manage escalated customer issues and coordinate resolutions across internal teams.
• Support account implementation and ongoing customer relationship management.
• Develop and maintain standard operating procedures to drive consistency and service quality.
• Partner with Accounting, Sales, and Product teams to ensure seamless operations and timely issue resolution.
• Provide coaching, mentorship, and performance feedback to team members.
• Lead onboarding and training efforts to support team growth and development.

What We're Looking For

• Associate's degree in Business or a related field is required.
• 4+ years of experience in sales operations, order management, or customer service. Experience within a commercial or B2B environment is a plus.
• 2+ years of supervisory or team lead experience.
• Strong problem-solving and troubleshooting skills.
• Proficient in Microsoft Office, Google Suite, or similar software platforms.
• Highly organized with strong attention to detail and a commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines with a sense of urgency.
• Strong data entry skills and comfort working with alpha-numeric systems.

Why Batteries Plus

Join a company that powers people's lives every day. Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit-based factors, and any other protections afforded under state or local laws.