Commercial Operations Manager (51188)

Gradian Thermal Solutions; Osseo (MN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, and dental plans

Short-term and long-term disability

Group term life insurance

HSA, FSA, and Dependent Care plans

8 paid holidays, 4 floating holidays,

401k matching

Annual safety shoe allowance

Education assistance program

Job summary

Gradian Thermal Solutions in Maple Grove, MN, seeks a Commercial Operations Manager to design and continuously improve the commercial operating framework that fuels scalable growth. You will partner with Sales, Finance, Operations, Supply Chain, Engineering, and Legal to evaluate opportunities, manage risk, and align business processes for profitability.

In this hands-on role you will develop scalable processes, drive operational excellence, and provide financial and commercial insight to drive

Qualifications

• Bachelor's degree in Business, Finance, Economics, Operations, or related field.
• 7–10 years of experience in Commercial Operations, Revenue Operations, Deal Desk, FP&A, or related fields.
• Strong financial analysis, decision-making and problem-solving skills; advanced Excel.
• Experience working with CRM and ERP systems and cross-functional collaboration.

Responsibilities

• Lead commercial review of strategic opportunities from quote through order execution.
• Coordinate internal pricing, margin, and contract approvals.
• Review terms for commercial risks and deviations; support negotiations.
• Develop and maintain deal review governance and approval matrices.
• Provide financial insight through margin analysis, pricing, and profitability assessments.
• Develop dashboards and executive reporting to inform decisions.

Skills

Advanced Excel

Business analytics

Cross-functional collaboration

Financial analysis

Education

Bachelor's degree in Business, Finance, Economics, Operations, or related field

Tools

CRM systems

ERP systems

Microsoft Excel

Job description

Gradian is an engineering-led, full-line thermal solutions partner serving data center and other mission-critical, commercial, and industrial markets. Headquartered in Maple Grove, MN, with additional facilities across North America, we design and manufacture liquid cooling systems, air handling equipment, heat rejection units, and modular, factory-assembled thermal management solutions.

Gradian was founded through the unification of four complementary, established brands: MAS HVAC, Daedex, DeepCoolAI, and EcoChillers. Together, we act as a single-source provider, deploying cooling technologies as scalable systems optimized for efficiency, spatial constraints, and overall performance. With a vertically integrated engineering and manufacturing model, we pair rapid design turnaround with precision fabrication, so customers can move faster on complex projects where reliability, timeline, and quality all matter.

Why work here

At Gradian, you'll work alongside others who get genuinely fired up by complex problems, see your work go from first sketch to job site in weeks, not years, and know that while we're developing the technologies critical for AI infrastructure to scale, our culture remains people-first by design.

It is core to our identity that we operate as one team - driving to win together, energizing others, and building lasting relationships that make the work fun and rewarding.

Position Summary

The Commercial Operations Manager is responsible for designing, implementing, and continuously improving the commercial operating framework that enables scalable business growth. This role partners closely with Sales, Finance, Operations, Supply Chain, Engineering, and Legal to ensure commercial opportunities are evaluated efficiently, contractual risk is managed appropriately, and business processes support profitable growth.

This is a highly collaborative, hands-on role responsible for developing scalable commercial processes, driving operational excellence, and providing financial and commercial insight that improves decision-making across the organization.

Key Responsibilities

Commercial Deal Governance

• Lead commercial review of strategic opportunities from quote through order execution.
• Coordinate internal approval workflows for pricing, margin, contractual exceptions, and commercial risk.
• Review customer terms and conditions and identify commercial risks, deviations, and negotiation opportunities.
• Partner with Sales, Finance, and Legal to facilitate timely commercial approvals.
• Develop and maintain standardized deal review processes, approval matrices, and governance policies.

Contract & Commercial Governance

• Own organization and lifecycle management of customer agreements, including NDAs, MSAs, MSPAs, pricing agreements, and strategic customer contracts.
• Maintain a centralized contract repository and reporting structure.
• Perform commercial terms comparisons and prepare executive summaries outlining contractual deviations and business impacts.
• Establish contract governance processes and documentation standards to improve visibility and consistency.

Financial & Commercial Analysis

• Provide financial insight into strategic opportunities through margin analysis, pricing recommendations, profitability assessments, and commercial risk evaluation.
• Support revenue forecasting and commercial planning through financial analysis and reporting.
• Develop dashboards, KPIs, and executive reporting that support informed commercial decision-making.
• Partner with Finance to identify opportunities that improve profitability and operational performance.

Secondary Responsibilities

• Support commercial demand planning and sales forecasting activities.
• Coordinate commercial inputs into the SIOP process.
• Partner with Operations and Supply Chain to improve forecast accuracy and capacity planning.
• Monitor demand trends and identify potential risks or constraints impacting business performance.

Process Improvement & Workflow Development

• Design and implement scalable commercial workflows and standard operating procedures.
• Lead continuous improvement initiatives that reduce cycle times and improve operational efficiency.
• Standardize commercial documentation, approval processes, and cross-functional workflows.
• Identify automation opportunities in partnership with the Senior CRM Administrator.

Cross-Functional Leadership

• Serve as the operational liaison between Sales, Finance, Operations, Supply Chain, Engineering, and Legal.
• Facilitate alignment across departments during strategic commercial initiatives.
• Support new product introductions, commercial readiness, and business process implementation.
• Lead or participate in cross-functional projects that improve commercial effectiveness.

Qualifications

Required

• Bachelor's degree in Business, Finance, Economics, Operations, Supply Chain, or a related field.
• 7-10 years of experience in Commercial Operations, Revenue Operations, Deal Desk, Strategic Finance, FP&A, FinTech, Business Operations, or a related discipline.
• Demonstrated experience designing and implementing business processes from the ground up.
• Strong financial analysis, commercial decision-making, and problem-solving skills.
• Advanced proficiency in Microsoft Excel and business analytics.
• Experience working with CRM and ERP systems.
• Proven ability to collaborate across Sales, Finance, Operations, Engineering, Supply Chain, and Legal.

Benefits

• Medical, vision, and dental plans
• Short-term and long-term disability insurance
• Group term life insurance coverage
• HSA, FSA, and Dependent Care plans available
• 8 paid holidays, 4 floating holidays, and generous PTO policy
• 401k matching
• Annual safety shoe allowance
• Education assistance program

EEO Statement

MAS HVAC is committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, political affiliation, or any other legally protected status.

Employment decisions at MAS HVAC are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind and actively promote a culture of fairness, equity, and opportunity.

We also provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable laws.