Commercial Operations Manager

gpac; Los Angeles (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Strong base plus bonus/commission

Full benefits package

Job summary

GPAC seeks a Commercial Insurance Operations Manager to guide major operation initiatives in a brokerage environment in Los Angeles. You will own workflows, implement quality standards and manage all corporate policies while auditing Surplus Lines filing and handling consumer complaints.

The role requires 7+ years of Commercial Lines experience, a California Property/Casualty license, AMS360 or EPIC proficiency, and strong communication with internal staff and external contacts; a BA/BS is

Qualifications

• 7+ years Commercial Lines insurance account management experience.
• California Broker Property/Casualty License required.
• Complete knowledge of AMS360 or EPIC functionality.
• Strong interpersonal and communication skills and ability to build trusted relationships.

Responsibilities

• Manage and service all policies for the organization's corporate insurance portfolio.
• Oversee auditing of Surplus Lines Filing activity from various divisions.
• Develop workflows, reporting and Quality/Professional Standards company-wide.
• Diary consumer complaints and ensure timely resolution.
• Attend carrier marketing meetings and distribute content to staff.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

Problem solving

Education

BA/BS preferred

Tools

AMS360

EPIC

Microsoft Office

Job description

Commercial Insurance Operations Manager

It is a ground floor opportunity to help influence, shape, and design major operation initiatives, processes and procedures in a Commercial Insurance brokerage environment.

• Primary functions:
• Gain and utilize expertise of multiple agency management systems while serving as the point person and highest-level user of these systems so they may be utilized to the best of their ability, by the company
• Develop workflows, reporting and Quality and Professional Standards that can be incorporated for use company wide.
• Manage and service all policies for organization's corporate insurance portfolio
• Overall management and auditing of Surplus Lines Filing activity from various divisions
• Diary consumer complaints and follow-through on resolution

Job Description

Commercial Insurance Operations Manager

It is a ground floor opportunity to help influence, shape, and design major operation initiatives, processes and procedures in a Commercial Insurance brokerage environment.

• Primary functions:
• Gain and utilize expertise of multiple agency management systems while serving as the point person and highest-level user of these systems so they may be utilized to the best of their ability, by the company
• Develop workflows, reporting and Quality and Professional Standards that can be incorporated for use company wide.
• Manage and service all policies for organization's corporate insurance portfolio
• Overall management and auditing of Surplus Lines Filing activity from various divisions
• Diary consumer complaints and follow-through on resolution

Secondary functions: *

• Manage insurance resources and continuing education. * *
• Attend carrier marketing meetings and functions with SVP; electronically distribute content to retail staff. (gathering marketing materials and drafting communications regarding market appointments and appetite to staff) *
• Auditing of various workflow functions
• Strategize and collaborate with SVP on new and existing projects

Position Requirements

• 7+ years Commercial Lines insurance account management experience
• Should have an understanding of marketing of submissions for new and renewal business, knowledge of carrier markets and appetite, account management work flow, coverage knowledge and understanding of coverage forms, endorsements and exclusions, certificate issuance, preparation of summaries, proposals and binders, agency billing and invoicing, policy checking.
• California Brokers Property/Casualty License
• Complete knowledge of AMS360 or EPIC functionality
• Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts.
• Significant attention to detail.
• Provides high quality product and takes ownership of work.
• Excellent customer service skills.
• BA/BS preferred.
• Works with a sense of urgency and takes accountability for resolving issues.Acts in a diplomatic manner and responds promptly to employee/customer needs and requests.
• Able to prioritize workload and work under pressure.
• Proficient in Microsoft Office applications - Word, Excel, Powerpoint, etc., with strong computer skills

Job Type: Full-timeExperience:

• commercial insurance experience 7+ years experience

License

• Brokers Property/Casualty License (Required)

Compensation

• Strong base plus bonus/commission
• Full Benefit package

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.