Commercial Operations Leader – Americas Growth

Oliver Healthcare Packaging; Grand Rapids (MI); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading packaging company is seeking a Director of Commercial Operations in Grand Rapids, MI to oversee customer care and commercial operations. The role involves driving revenue growth, optimizing processes, and leading cross-functional teams. With over 12 years of experience required, the ideal candidate will possess strong analytical, leadership, and communication skills, and have experience with CRM and ERP systems. This position is crucial for improving customer experience and operational efficiency.

Qualifications

• 12+ years of experience in Commercial Operations or related field.
• Proven leadership experience to align teams around a vision.
• Experience using CRM and ERP systems in a manufactured-goods environment.

Responsibilities

• Participate in commercial strategy and leadership meetings.
• Lead continuous improvement initiatives addressing commercial issues.
• Manage a regional Customer Care organization responsible for order fulfillment.

Skills

Leadership

Analytical skills

Problem-solving

Communication skills

Cross-functional collaboration

Education

MBA or equivalent business experience

Tools

Microsoft Dynamics

SAP S/4HANA

Job description

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