Commercial Operations Analyst

Thumbtack; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in home services is looking for a Commercial Operations Analyst to join their team. The role focuses on enhancing operational processes by collaborating with various teams and utilizing strong analytical skills. Candidates should possess experience in SQL and data visualization tools to optimize operational efficiency. Join Thumbtack and make an impact through this position that drives continuous improvement across commercial operations.

Qualifications

• 3+ years experience writing SQL.
• 3+ years experience using visualization platforms such as Tableau or Looker.
• 2+ years experience in project management software.

Responsibilities

• Enhance processes, standards, and methodologies within the Commercial Operations teams.
• Collaborate with sales and service operations teams on performance data.
• Develop and maintain performance ETLs and dashboards.

Skills

Data Analysis

Problem-Solving

Collaboration

Business Acumen

Tools

SQL

Tableau

Looker

JIRA

Asana

Job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

The Commercial Operations Performance Team

The Commercial Operations Performance team functions as the operational and shared services hub for our commercial ops teams. It's the backbone that facilitates the realization of our operational team's goals, helping to orchestrate a seamless operational environment through meticulous oversight of data tools, day to day reporting, strategic project data support and long term data and reporting strategy.

As a cornerstone of our operations, the Commercial Operations performance team plays a pivotal role in enhancing operational efficiency, enabling us to serve our Customers and Pros optimally.

Commercial Operations Analyst roles and responsibilities

The Commercial Operations Analyst role is dedicated to enhancing processes, standards and methodologies within the Commercial Operations teams. By focusing on improving consistency, efficiency, and overall value to the organization, this role plays a vital part in driving operational excellence.

Operating within a highly interdisciplinary team, the role requires a diverse skill set, including proficiency in project management and operations analysis. Reporting directly to the Head of Commercial Operations Performance, you'll collaborate closely with the sales and service operations teams and cross-functional partners. Together, you'll develop and maintain performance ETLs, dashboards, comp attainment dashboards, and processes. Your insights will be instrumental in optimizing the pro and customer funnels and driving continuous improvement within the department.

In order to be successful, you must bring

• Analytical Skills: Proficiency in data analysis, including the ability to interpret and draw insights from complex datasets to inform decision-making and identify opportunities for improvement.
• Technical Proficiency:
• 3+ years experience writing SQL
• 3+ years experience using visualization platforms such as Tableau, Looker or equivalent
• 3+ years experience blending HR, App/Website Usage, and CRM data (Salesforce, Workday and Genesys strongly preferred)
• 2+ years experience in project management software such as JIRA, Asana or equivalent.
• Problem-Solving Abilities: Strong problem-solving skills to effectively address operational challenges, develop innovative solutions, and optimize processes.
• Project Management Skills: Basic project management skills to plan, prioritize, and execute tasks effectively, ensuring projects are completed on time and within scope.
• Business Acumen: Understanding of Service, Customer Service operations and key performance indicators (KPIs) to contextualize analysis findings and align operational efforts with organizational goals.
• Adaptability: Ability to adapt to changing priorities, work under pressure, and thrive in a fast-paced environment.
• Collaboration Skills: Strong teamwork and collaboration skills to work effectively with cross-functional teams and stakeholders to achieve common objectives.
• Experience with compensation research and data analysis

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail] .

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

About the company

Back in 2008, we asked ourselves a simple question that would later become our mission: Why is it still so hard to hire a plumber? Or a piano teacher? Or any local professional?In the era of instant-everything, you shouldn’t have to spend an entire afternoon researching, calling and comparing local pros whenever you need one. So we set out to make it easier. Today, millions of customers use Thumbtack technology to find and hire small businesses across the country.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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