Commercial Operations Analyst

HealthEdge; Boston (MA); Hybrid; USD 76,000 - 80,000; Full time

Job summary

HealthEdge is seeking a Commercial Operations Analyst to support an enterprise sales team with data-driven insights and tool adoption. You’ll help maintain Salesforce dashboards, assist forecasting, and drive process improvements across sales and operations.

The role blends analytics with hands-on enablement, ideal for someone early in their career eager to grow. The position is full-time, partially remote with occasional Boston office hours, and offers exposure to healthcare tech in a

Qualifications

• 1–3 years in a sales-facing or stakeholder-facing role.
• Curious, motivated, ownership-oriented mindset with initiative.
• Comfort engaging with senior, busy stakeholders.
• Strong analytical and problem-solving instincts; able to navigate ambiguity.
• Proficiency with Excel; Salesforce familiarity is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Healthcare industry experience is a plus.
• Bachelor's degree in Business, Finance, Economics, or related field preferred.

Responsibilities

• Support sales team needs, enable go-to-market strategies, and boost productivity.
• Assist in evaluating and improving sales processes and best practices.
• Administer CRM data integrity and provide basic training to the team.
• Maintain sales dashboards and reports; support pipeline forecasting.
• Collaborate cross-functionally with sales, marketing, finance, and operations.

Skills

Analytical skills

Excel

CRM experience

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

Salesforce

Job description

Overview

Position Overview:

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.

Our Sales Operations Team plays a crucial role in driving our business forward, and we are seeking a motivated Commercial Operations Analyst to support our efforts. This role is a great fit for someone early in their career who is curious, eager to learn, and comfortable engaging directly with a fast-paced enterprise sales team, althoughpriorsales operations experience is nostrequired. As a Commercial Operations Analyst, you will partner closely with our sales team to support their day-to-day needs, helpmaintainreporting and forecasting for your assigned product line using existing data and tools, andassistwith cross-functional projects.You'llbe trainedonour systems and processes; whatwe'relooking for is the mindset-someone analytical, proactive, and unafraid to engage with senior sales stakeholders.

Your impact:

Sales Support and Enablement

• Partner closely with the sales team to understand their needs and challenges. Provide tools, training, and resources to help them effectively execute the go-to-market strategy and improve their productivity.
• Serve as a responsive, trusted point of contact for the sales team-comfortable following up with and pushing back on senior stakeholders when needed to get things done.
• Assistin evaluating and enhancing sales processes to improve efficiency and effectiveness. Help implement best practices and ensure alignment with overall businessobjectives.
• Support the administration of the CRM system (Salesforce) for your assigned product line. Help ensure data integrity and provide basic training and support to the sales team. (Salesforce experience is aplus,butnotrequired.)
• Stayup-to-dateon industry trends, best practices, and technologies related to sales operations.

Sales Tools & Technology Evaluation

• Support the evaluation, piloting, and rollout ofnew salestools (e.g., conversational intelligence, deal health/scoring, AI-assisted tools)-frominitialevaluation through adoption with the sales team.
• Partner with IT/vendor stakeholders as needed during tool evaluation and implementation.

Data Analysis & Reporting

• Maintain and update sales dashboards and reports for your assigned product line, using existing data sources and established analytics infrastructure.
• Support pipeline forecasting for your product line, working from data and models already in place.
• Monitor and report on sales performance, conversion rates, and sales cycle metrics.
• Assist with ad-hoc analyses and help translate findings into clear, actionable takeaways for the sales team.

Cross-Functional Collaboration

• Support the planning and delivery of commercial projects and programs, such as sales campaigns, OKR deliverables, and other strategic initiatives.
• Participate in cross-functional efforts with technical and business SMEs to helpidentifyand refine business requirements.
• Collaborate with cross-functional teams, including sales, marketing, finance, and operations, tooptimizeprocesses and workflows.

What you bring:

• 1–3years of professional experiencein a sales-facing,client-facing, or other stakeholder-facingrole; examples includeSDR/BDR or junior AE, sales coordination, deal desk, sales enablement, client services/account management,FP&A business partner, orconsulting.What matters most is a demonstrated ability and willingness to engage directly with a sales team, not a specific title.
• A curious, motivated, ownership-oriented mindset-we can teach tools and process;we'relooking for someone who is eager to learn andtakesinitiative.
• Comfort and confidenceinitiatingwith and following up with senior, busy stakeholders.
• Strong analytical and problem-solving instincts, with the ability to navigate ambiguity.
• Proficiencywith Microsoft Excel; familiarity with Salesforce or another CRM is a plus but notrequired.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Experience in or exposure to the healthcare industrya plus.
• Bachelor's degree in Business, Finance, Economics, or related field preferred.

Geographic Responsibility:

This role does require office hours occasionally in our Bostonoffice but is otherwise remote.

Type of Employment:Full-time, permanent

FLSA Classification (USA Only): Non-Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periodsof time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skillsrequired. HealthEdge reserves the right tomodify, add, or remove duties and to assign otherdutiesas necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.Candidates maybe requiredto go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women,veteransand persons with disabilities.

#LI-Remote

**The annual US base salary range for this positionis $76,000 to $80,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will bedeterminedduring the interview process and is based on a combination of factors including, but not limited to,your skills, experience,qualificationsand education.