Commercial Manager

Intact Insurance (previously RSA); United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance, formerly RSA, seeks a Senior Commercial Manager to lead broker engagement, underwriting discipline, and P&L outcomes across defined broker panels. You will drive growth, nurture relationships with brokers, and develop a high-performing team while ensuring regulatory compliance and data-driven decision making.

The role offers hybrid working, a focus on collaboration across Regions, and opportunities for career development within a global insurer committed to service excellence.

Qualifications

• Considerable experience in Commercial Lines underwriting and broker trading with ability to deliver P&L outcomes through broker engagement, planning, portfolio management and leadership.
• Proven people leadership experience, building high performing teams and delivering underwriting and commercial results across a defined portfolio.
• Advanced leadership and people management skills enabling high-performing teams.
• Solid understanding of processes and applying judgment within defined policies.
• Excellent communication and influencing skills to engage stakeholders.
• Strong problem-solving and decision-making within defined parameters.
• Digital fluency and ability to use planning/monitoring tools.
• Professional certifications may be advantageous.

Responsibilities

• Develop broker strategies and business plans to drive growth, retention and portfolio performance across assigned panels.
• Lead broker engagement, build market relationships and deliver a compelling broker proposition.
• Drive team engagement, capability development and performance management.
• Ensure compliance with policies, standards and regulatory requirements.
• Resolve complex trading and underwriting issues and escalate strategic matters.
• Influence stakeholders through data-driven insights and clear communication.
• Maintain a consistent operating rhythm across Regions with other Commercial Managers to align delivery.
• Contribute to the Commercial Manager community of practice and promote best practice across the regional business.
• Champion continuous improvement and foster innovation within the team.

Skills

Commercial Lines underwriting

Broker trading

People leadership

Team management

P&L management

Strategic planning

Communication & influencing

Digital fluency

Certifications (advantageous)

Education

Professional certifications (advantageous)

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

The Commercial Manager is accountable for P&L performance across defined panels of brokers, leading a team of Senior Trading Underwriters and Trading Underwriters to deliver growth, profitability, retention and portfolio quality. The role drives excellent broker engagement, underwriting discipline and adoption of P Strategy, creating sustainable growth across complex and relationship-led business.

You’ll make an impact by:

• Developing and executing broker strategies and business plans, driving growth, retention and portfolio performance across assigned broker panels.
• Leading broker engagement activity, building great market relationships and ensuring delivery of a compelling customer and broker proposition.
• Driving team engagement, capability development and performance management, creating a high-performing culture that supports commercial success.
• Ensuring compliance with policies, standards and regulatory requirements, identifying opportunities to improve customer outcomes and operational effectiveness.
• Resolving complex trading and underwriting issues, escalating strategic matters appropriately.
• Influencing stakeholders through excellent communication, commercial insight and data-driven decision making.
• Maintaining a consistent operating rhythm across Regions, working closely with fellow Commercial Managers to share insight, align delivery and drive underwriting excellence.
• Actively contributing to the Commercial Manager community of practice, promoting collaboration, consistency and best practice across the Regional business.
• Championing continuous improvement and fostering innovation within the team.

Your skills and experience:

• Considerable experience in Commercial Lines underwriting and broker trading, with a proven ability to deliver P&L outcomes through effective broker engagement, business planning, portfolio management and team leadership.
• Proven experience as an effective people leader, extensive supervisory experience, capable of building high performing teams, managing performance and delivering consistent underwriting and commercial results across a defined portfolio.
• Advanced leadership and people management skills; proven ability to build high-performing teams.
• Solid understanding of functional processes and ability to apply judgment within defined policies.
• Excellent communication and influencing skills; able to engage stakeholders effectively.
• Problem-solving and decision-making within defined parameters.
• Digital fluency and ability to use tools for planning and monitoring.
• Professional certifications may be advantageous.

Why You’ll Love It Here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.